What are the responsibilities and job description for the Field Operations Manager position at Verizon?
What you’ll be doing...
You’ll manage a diverse team of 20+ Field Technicians responsible for installing, repairing, and maintaining outside plant copper and fiber services for our customers. Safety, quality issues, workforce performance, feedback and training, and labor relations will all be on your radar. And you’ll be pushing your team and yourself to find ways to improve business results every day.
- Leading, motivating, developing and coaching your Field Technicians.
- Developing action plans to mitigate service issues.
- Proactively collaborating with labor/union.
- Removing barriers and solving problems to help your team be productive.
What we’re looking for...
You’re organized, motivated, and detail oriented, and known for your sound judgment. Solving problems creatively and constantly looking for ways to improve processes are some of your strengths. You’re comfortable holding people accountable for their performance and their adherence to policy, and you’re able to inspire and engage diverse groups to do their best work.
You'll need to have:
- Bachelor's degree or four or more years of work experience.
- Four or more years of relevant work experience.
- Availability to work extended hours when necessary, including weekends and after hours and on call as required for the needs of the business.
- Valid driver’s license.
- Willingness to travel.
Even better if you have:
- A degree.
- Four or more years of knowledge of installation and maintenance on copper or fiber technology.
- Supervisory experience in a field operations environment.
- Experience in administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
- Experience with communication systems and tools.
- Experience with MS Word, Excel & Outlook.
- Experience providing training, feedback and motivation to employees.
- Strong organizational, time-priority management and results-driven leadership skills.
- Knowledge of employment/labor laws.
- Union employee management experience.
- Customer service experience.
- Demonstrated ability to interpret labor contracts/collective bargaining agreements.
- Experience with outside plant construction, electronics and placing/splicing copper/fiber.
Also better if you have:
- Knowledge of Intelligent Edge Network (IEN)
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
