Onboarding Program Manager

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

BlueJeans is seeking an Onboarding Program Manager who will be responsible for driving and managing deployments of BlueJeans for customers and ensuring a smooth and seamless adoption of the service. Responsibilities include planning, strategizing, directing and executing deliverables in alignment with customers’ specific business goals for BlueJeans. The Program Manager we’re looking for must be customer-centric and passionate about setting customers up for long-lasting success.

• Clearly articulating the value add of BlueJeans products.
• Consultative selling by asking questions and understanding the clients' needs and how the BlueJeans technology can solve those needs.
• Partner with customer to develop a custom deployment strategy and plan based on their unique needs, success criteria & goals, and scope of implementation.
• Manage small/medium size customers, as well as large Enterprise customers.
• Responsible for development and delivery of successful customer onboarding experience.
• Set and manage client expectations and day-to-day interaction; organize and facilitate project planning, weekly meetings, and presentations, as needed.
• Ensure all internal and customer stakeholders are aligned and updated.
• Regularly monitor, track milestones, and report on progress of the project.
• Drive escalation and mitigation of issues and risk should they arise, in a timely manner.
• Identify and drive removal of blockers inhibiting deployment objectives.
• Oversee transition to post-onboarding team.
• Ensure customer satisfaction of the onboarding process and experience; gather customer references.
• Achieve Performance objectives as defined by the Customer Onboarding Performance plan, e.g. Contribute to the development of operational framework and excellence.

What we’re looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant work experience.
• One or more years of work experience, preferably in the technology industry and in a project / program management role.
• Willingness to travel.
• Valid driver's license.

Even better if you have:

• Proven ability to manage multiple projects simultaneously.
• Ability to prioritize and manage tight deadlines.
• Excellent organizational and analytical skills with exceptional attention to detail.
• Strong verbal and written communication skills.
• Excellent ability to work and thrive in a team environment and build strong personal networks in a fast-moving organization.
• Ability to strategize and translate the strategy into an executable plan and set of deliverables.
• Demonstrated ability to overcome challenges and proactively manage risk with creative solutions.

"This position can be located in other valid Verizon domestic locations."

Notice(s)

Verizon will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.