Hotel Front Desk Supervisor

FRONT DESK SUPERVISOR JOB SUMMARY:

Responsible for the successful operation of the Hotel Front Desk and assuring that guests have a favorable hotel experience.

FRONT DESK SUPERVISOR JOB DESCRIPTION:

• Provide excellent guest service to both internal and external guests.

• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.

• Support associates in handling guest requests and inquiries to ensure a positive outcome is achieved.

• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

• Ensure all Associates have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.

• Work with Hotel Assistant Manager to ensure hotel is market competitive with pricing and properly yielded between cash and comp customers.

• Administers and enforces departmental policies and performance standards.

• Assist the Hotel Assistant Manager to update travel-planning websites like Expedia, Travel Click and Booking.

• Ensures departmental compliance with applicable Federal and State laws governing Hotel operations.

• Reviews Front Desk Associate concerns, discussing needed changes and potential solutions.

• Maintains appropriate staffing levels at the Hotel Front Desk, by interviewing, selecting, training, scheduling, evaluating, promoting, assisting with career development, disciplining and terminating Associates, as needed.

• Responsible for facilitating the flow of information throughout the property, by organizing and conducting staff meetings with Front Desk, and housekeeping staff ensuring all company policies and procedures are communicated properly to all associates.

• Ensures quality of management operations in all areas of the department according to company standards.

• Reviews departmental reports, addressing potential conflicts and/or misinformation and reacts accordingly.

• Ensures a maximum level of service and satisfaction throughout the property, in the area of hotel, is achieved and maintained.

• Held accountable, to the highest degree, for the accuracy and thoroughness of departmental records and reports.

• All other duties as assigned.

Job Type: Full-time

Pay: $58,458.40 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Evening shift
• Every weekend

Education:

• Associate (Preferred)

Experience:

• Hotel front desk: 3 years (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person