Inbound Agent Donor Response
Job Locations US-MI-Grand Rapids US-IN-Indianapolis US-IL-Aurora US-WI-Milwaukee
2024-10035
Category
Customer Service and Support
Position Type
Full Time
Overview
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious.
We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories.
Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise.
This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers.
At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
This entry-level contact center role is responsible for creating an exceptional donor experience by promptly answering external donor requests via inbound call activity for any of our sites as well as other external communication related tasks, such as replying to donor voicemails.
This position is accountable for individual metrics and meeting team collection goals. Career progression for this role includes moving into an Agent or Senior Agent role.
Responsibilities
Adheres to work schedule
phone,chat,text)
Qualifications
Education
Experience
1-3 years customer service experience, preferably in a contact center environment required
Knowledge, Skills and Abilities
Tools and Technology
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Last updated : 2024-05-15
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