Customer Service Rep

Company Overview:
Vertellus is a dynamic global organization with more than a century of leadership in manufacturing health, agriculture, and performance chemicals. Our company is also a leading provider in the world of specialty chemicals for agriculture, nutrition, pharmaceutical, fine chemicals, medical, personal care, plastics, coatings, and many other industrial markets. Our products are in the things you use every day – toothpaste, deodorants, vitamins, pharmaceuticals, detergents, plastics, adhesives, inks, tires, and more. Our culture is built on mutual trust and respect for all employees to focus on providing the best products and solutions to our customers.
At Vertellus, we hold ourselves and each other Accountable for Delivering Results with a Bias for Action while always acting with the utmost integrity, this is truly what it means to be a Vertellus employee. We take great pride in displaying our Core Values through our work and our teams.
Job Summary:
The CSR reports into the Sales organization but works very closely with Supply Chain and Operations personnel to ensure orders are shipped in full and on time, in the right quantity, and with the right documentation.
Responsibilities:
Role Specific Responsibilities:

• Act as Lead CSR for Business Group overseeing team members. Provide guidance, instruction,
• support and direction
• Work closely with global supply planning manager on issues, concerns and opportunities that impact customer requirements
• Respond to customer inquiries, price quotes, and literature requests
• Play an active role in the order–cash process
• Sample order processing and follow-up
• Maintain accurate data on sales orders and Customer Masters in SAP
• Effectively resolve customer issues and complaints
• Recommend improvements to products, packaging, shipping, service, and procedures in order to prevent potential customer issues
• Consult with the Sales Department for additional support with customer requests
• Work with our logistics provider on transportation scheduling for both domestic and export shipments
• Work with Global Customer Service Director on compliance with department processes and procedures
• Utilization of customer complaint system and Salesforce
• Communicating and coordinating with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support
• Record keeping and customer setup
• Maintains financial accounts by processing customer adjustments
• Perform other duties as assigned

Problem Solving and Innovation:

• Active participation in continuous improvement activities
• Participates in problem-solving
• Takes responsibility and ownership for own learning and development in the spirit of continuous improvement of both self and the business
• Assists in the training, mentoring and assessment of other team members
• Exercises autonomy and judgment subject to overall direction or guidance

Compliance:

• Complies with company Health, Safety and Environmental policies, procedures and arrangements
• Reports all Health, Safety and Environmental accidents, incidents and near misses promptly
• Acts in a safe and responsible manner at all times

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Qualifications/Desired Skills: *
Education Desired:

• High School Diploma

Experience Desired:

• Experience in leading a small team of customer service Reps. by providing guidance,
• instruction, direction and leadership
• Knowledge of SAP order entry, inventory, customer master and available to promise transactions
• Knowledge of export/import logistics and documentation requirements
• Must be able to adapt to a changing fast-paced environment and handle change effectively

Knowledge & Skills: (incl. specific training requirements)

• Strong process improvement and project management skills
• Ability to prioritize
• Ability to work independently and as part of a team
• Strong verbal/non-verbal communication skills
• Proficient in all Microsoft applications including, Word, Outlook, Excel and PowerPoint
• Displays sound judgment and problem-solving skills
• Displays robust communication skills
• Embodies the Vertellus Core Values:

• Accountability: Takes ownership and holds him/herself and others accountable
• Deliver Results: Takes personal responsibility for performance and business results
• Bias for Action: Plays to win and gets the job done
• Integrity: Acts ethically, with integrity to act and do in the right way

If you have the energy, drive, and passion for joining the Vertellus team, we would love to hear from you. Apply today!
Vertellus offers competitive total compensation packages, including benefits such as medical, dental, vision, life, 401(k), disability insurance, flexible spending accounts, health savings accounts, paid time off, and paid holidays.
Vertellus is a global Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of and will not be discriminated against based on gender, sexual orientation, gender identity, race, ethnicity, religion, age, veteran status, disability status, genetic information, or any other protected category.

Job Type: Full-time