Manager Continuous Improvement

Vertiv is looking for a Manager of Business Process Improvement and Vertiv Operating Systems (VOS) in Westerville, OH to play a pivotal role in enhancing the end-to-end Opportunity-to-Cash (O2C) processes within the Americas region. Acting as a Business Process Owner, you will support, analyze, and research complex problems related to the O2C function. Success in this role requires strong O2C domain expertise, a process improvement mindset, and the ability to listen, address issues, articulate solutions, and coordinate projects. You must also influence stakeholders and secure business buy-in. Additionally, you will govern the overall process, ensuring standardization across the region, managing change through a structured governance model, and identifying opportunities for improvement, including technology enhancements. Your role is essential in driving consistent, efficient, and effective processes across the organization, making a significant impact on the business's success.

In this role, you will need O2C domain skills, a process improvement mindset, the ability to listen and address specific problems, articulate solutions, and coordinate different projects.  The ability to influence others and obtain business buy-in is critical to being successful in this role.  Additionally, this role will be responsible for governing the overall end-to-end process, ensuring that processes are standardized across the region, change is managed carefully following a structured governance model, and process improvements are identified, including technology changes.  

RESPONSIBILITIES 

Utilize VOS governance and framework to plan, facilitate, and manage business process improvement initiatives. 

Identify and recommend improvements to more automated processes. 

Plans, facilitates, and manages business process improvement initiatives using agile methodologies. 

Prepare flowcharts and other related reporting packages to track both project deliverables/timelines and key issues. 

Liaise with local Learning & Development teams to facilitate learning, process improvement/validation, and logistical coordination. 

Provide expert support, analysis, and research into complex problems and processes relating to O2C processes. 

Maintain a strong focus on the execution of delivery of short-term results while moving toward the long-term vision. 

Nurture a culture of continuous improvement, best practice sharing, and process standardization and align with other Regions where possible. 

Perform root cause analysis to determine causes of missed performance metrics. 

Partner with business leaders to develop and implement process-specific policies and procedures to drive process efficiency. 

Escalate process issues to respective business owners in a timely and structured approach. 

Drive team members to promote value-added activities and focus on exceeding customers’ demands. 

Motivate team members to challenge the status quo and strive for process excellence. 

Create a climate where people are motivated to do their best to help the organization achieve its objectives. 

Develop and train staff on Oracle functionality and efficient system utilization. 

Review the results of ERP testing. 

It will help develop and maintain operational excellence and quality KPIs and countermeasures. 

Demonstrate Vertiv behaviors: (1) own it, (2) act with urgency, (3) foster a customer-first mindset, (4) think big and execute, (5) lead by example, (6) drive continuous improvement, and (7) learn and seek out development. 

QUALIFICATIONS 

Bachelor’s degree in Accounting, Finance, Economics, Business, or a related discipline; MBA or Master’s degree preferred. 

3-7 years of experience within the O2C function, including 3 years in a management role. 

Experience in an international, culturally diverse organization. 

Strong written and verbal communication skills in English; additional languages are a plus. 

Confident and effective communicator, comfortable interacting with all levels across various internal/external functions. 

Strong analytical skills, with the ability to make informed decisions and solve complex problems. 

Excellent attention to detail and organizational skills, with the ability to manage multiple projects and meet deadlines. 

Advanced experience with ERP financial applications (Oracle preferred) and proficiency in Microsoft Office Suite (Power BI preferred). 

Project management experience, with familiarity with Agile process improvement methodology, is a plus. 

Strong leadership and business partnering abilities, with the capacity to motivate teams and influence stakeholders. 

Proven track record in building compelling business cases and adapting to change. 

Demonstrated ethical decision-making, integrity, and the ability to build and maintain professional relationships. 

PHYSICAL & ENVIRONMENTAL DEMANDS 

None 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.   

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion. 

OUR STRATEGIC PRIORITIES 

Customer Focus 

Operational Excellence 

High-Performance Culture 

Innovation 

Financial Strength 

OUR BEHAVIORS 

Own It 

Act With Urgency 

Foster a Customer-First Mindset 

Think Big and Execute 

Lead by Example 

Drive Continuous Improvement 

Learn and Seek Out Development 

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.  

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers. 

Work Authorization 

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.