Onsite Coordinator-Honda/Vestis

Aramark Uniform Services is now Vestis! Visit www.vestis.com to learn more.
Location: Marysville, OH; East Liberty, OH; Russells Point, OH; and Anna, OH.

Vestis provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, AUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. AUS operates from over 200 locations nationwide.

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The Onsite Coordinator position is employed by Vestis Services but will work primarily at the customer location in Anna, OH. The purpose of this role is to build partnerships with customers and dedicate operations and services to meet and exceed customer requirements and expectations. This role is essential in ensuring laundry is distributed adequately and delivered to all designated areas of the site and to further ensure lost and ruin garments percentage in the manufacturing areas are reduced. The Onsite Coordinator is responsible for consistent customer service and performance on behalf of Vestis.

Responsibilities/Essential Functions:

• Establish and maintain relationships with customers providing consistent, effective communication in a variety of settings and styles with customer service and retention in mind;
• Responsible for the accuracy and integrity of all account and delivery information;
• Receive and sign documents for laundry site deliveries by Service Provider divisions;
• Daily management of garments including stocking and managing garment racking.
• Coordinate physical inventory once or twice per calendar year;
• Managing delivery system by breaking down totes on delivery dates, marking totes with appropriate dates;
• Responsible for ensuring hampers are in designated locations by area and any soiled garment is in correct hamper while avoiding mixing garments;
• Responsible for ensuring the Service provider driver picks up all soiled laundry hampers at all locations at the site;
• Provide weekly status updates to company contact, including any issues relating to garments, stocking, orders, garment rotation, ruin/lost garments.
• Monitor customer feedback and handle customer issues in a prompt and courteous manner with all issues should be handled within a timely manner (preferably within 24 hours);
• Attend company weekly/monthly meetings with site management to discuss trends, reports, and forecasting future needs for each building;
• Participate in conducting on-site employee training on how to use re-usable garments and all internal customers that visit the manufacturing areas.

Knowledge/Skills/Abilities:

• Demonstrated successful experiences of upselling services and products;
• Excellent verbal and written communication skills, a strong work ethic, attention to detail, interpersonal relationship-building skills, organizational skills and problem solving skills to effectively communicate and interact with all levels of the organization;
• Strong analytical, problem solving, organizational skills, and influencing and negotiation skills;
• Two or more years of experience in account management with emphasis on customer interaction and strong ability to problem-solve to final resolution;
• Must be capable of presenting ideas and programs as well as problem resolutions to all levels of staff and management with confidence;
• Thorough knowledge of internal audits to meet ISO standards, document control, customer audit, complaint investigation, and continuous improvement, preferred;
• Process Improvement certification a plus.
• Excellent knowledge of quality assurance tools, concepts and methodologies;
• Customer service experience with a wide variety of consistent customer contact;
• Excellent planning and organization skills with ability to multi-task and have a sense of urgency for the immediate needs of the customer in a fast-paced environment;
• Strong proficiency in Microsoft software including Microsoft Word, Microsoft Excel, Microsoft Outlook, Minitab statistical software, Visio.
• Familiarity with GTS and barcode data systems;

Working Environment/Safety Requirements/Physical Requirements:

• Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
• Fast-paced environment sometimes requiring irregular and long hours.
• Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product without assistance.
• Must be able to occasionally lift and maneuver 50 lbs.
• This position requires bending, squatting, climbing, and reaching.

Education: High school degree or equivalent

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)