Contact Center- Education Finance
Job Posting for Contact Center- Education Finance at Veterans Sourcing Group, LLC
REQUIREMENT DETAILS
Job Title: Call Center Representative-Loan / Finance / Mortgage
Location: Johnston, RI-Hybrid
Pay Rate: $20/hr on W2.
Duration: 3-month contract with extension / conversion to Perm
Training ONSITE 1-2 weeks 8:30-5
Manager's Notes
Candidates Will need to be on time and present everyday of Training and cannot miss more than 3 days within the project (June-Sept). Interviews to be scheduled 4-23 to 4/25
Rhode Island- Hiring 20-22 - parking garage is free, cafeteria, 8:30-5 M-F for training and buddying period, they are open 8:30 - 5 saturdays, (big chunk of the shifts are 12:30- 9 M-F) June 10th training and then need to be onsite 2 weeks after for nesting then moves to hybrid.
Interview Dates/ Times
Tuesday April 23rd from 4pm- 8:30pm EST
Wednesday April 24th 10-4pm EST
Thursday April 25th 10am-2pm EST
Hybrid - 2 days remote, 3 days in office (after training/ nesting period)
What will they do?
Job Title: Call Center Representative-Loan / Finance / Mortgage
Location: Johnston, RI-Hybrid
Pay Rate: $20/hr on W2.
Duration: 3-month contract with extension / conversion to Perm
Training ONSITE 1-2 weeks 8:30-5
Manager's Notes
Candidates Will need to be on time and present everyday of Training and cannot miss more than 3 days within the project (June-Sept). Interviews to be scheduled 4-23 to 4/25
Rhode Island- Hiring 20-22 - parking garage is free, cafeteria, 8:30-5 M-F for training and buddying period, they are open 8:30 - 5 saturdays, (big chunk of the shifts are 12:30- 9 M-F) June 10th training and then need to be onsite 2 weeks after for nesting then moves to hybrid.
Interview Dates/ Times
Tuesday April 23rd from 4pm- 8:30pm EST
Wednesday April 24th 10-4pm EST
Thursday April 25th 10am-2pm EST
Hybrid - 2 days remote, 3 days in office (after training/ nesting period)
What will they do?
- Taking calls from customers. Prospects for student loans (student loans, parent loans, refinance)
- July and August call volume goes up significantly- that is why we need these people. Training class in June to get them up to speed
- Level 2- in school sales calls and helping complete application/ help customers complete tasks
- This department handles incoming calls in regard to Education finance loans, this contract will be throughout the peak processing time period for this dept.
- The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures.
- The contractor will also be responsible for promoting and proceeding with over the phone applications.
- This position will require someone who can problem solve, troubleshoot, and think through a problem.
- Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt.
- These detail-oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.
- Customer Service Experience Ability to use Outlook email.
- Financial, Student Loan, Mortgage, or Banking is a plus.
- Previous Sales or Call Center experience is also a plus.
- This position is within a call center with call volume between 50-70 calls per day.
- Candidates must have excellent communication skills and be able to work in a fast-paced environment.
- Desire to meet and exceed sales objectives/goals.
- Ability to articulate what we have to offer our existing or potential customers.
- Confidence and conviction in our product to advise clients on financial resolutions to meet their needs.
- Positive attitude and high energy level
- A "Can-do Attitude " and has the ability to think "Outside the Box ".
- Team player; able to work with minimal supervision.
- Ability to learn and share new concepts quickly.
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