Doctors Assistant

Essential Duties and Responsibilities – General

• Provide top-notch customer service.
• Answer and triage phone calls from clients.
• Schedule appointments and procedures.
• Set-up and manage client charts and import patient records rDVM into VetSurg's electronic medical record system.
• Monitor client flow from check-in to discharge.
• Compile estimates for procedures / surgeries and review with owner
• Compile templates and forms used for surgical reports / client discharge instructions.
• Import and manage digital radiograph studies.
• Generate surgical and examination reports based on travel sheets. Finalize and send to owner and rDVM within 3 working days.
• Monitor reference lab results and notify doctor when results finalized.
• Assist doctor with receiving: take history, make sure referral records and radiographs are available, assist with restraint, and transfer exam notes into medical record.
• Client call backs. Function as medical liaison between client and doctor to facilitate relay of information in timely manner.
• Manage record requests between VetSurg and other veterinary facilities.
• Fill prescriptions (or calling in medications to outside pharmacies) and supplies to send home.
• Educate clients as applicable- discharge, pre and post op instructions, medication schedule, and nursing and patient care, etc.
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen, and kennels if needed.
• Process payment transactions, deposits, care credit, and payment plans.
• Maintain proper documentation in the electronic medical record.
• Relay appropriate information to/from clients to doctors and/or management.
• Maintain Cornerstone schedule and Google calendar.
• Maintain email communication (info@vetsurg.com) with clients and rDVMs.
• Facilitate operation of telephone system: transferring calls, set up voice mail, etc.
• Cornerstone management: set-up and maintenance of inventory items.

Qualifications

• High School Diploma or G.E.D. required
• At least one (1) years of customers service job-related experience (Veterinarian field preferred but not required).
• Strong organizational and time management skills.
• Strong oral and written communication skills
• Basic math and computer skills.
• Must be able to safely lift 30 pounds.
• Must be able to stand or sit for long periods of time with frequent stooping, bending or crouching.

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