Culligan Service Technician

WHY SHOULD YOU WORK FOR Vetter’s Culligan Water?

We are passionate about caring for employees and our customers. The Service Tech position at Vetter’s Culligan Water is a career position that offers a lot of variety and interesting work. We provide an excellent environment to learn, grow, and interact with a variety of great people on daily basis. We will provide you with the training, tools, and support that you will need to be successful.

• Great full time hours, Monday-Friday 8am to 4:30pm, Opportunity for 3-5 day work week NO NIGHTS OR WEEKENDS!
• We are an Essential Business
• Opportunity for commissions
• Stable and growing, family oriented company
• We like to promote from within!
• Great Pay and Full benefits package including:
• Health Insurance- 2 plans offered, eligible the 1st of the month after 30 days
• Health Savings Account (HSA) w/company match program (must be enrolled in Company Health Plan)
• Life Insurance, short & long term disability insurance, eligible after 90 days
• Supplemental Life, accident, health, and disability insurance offered at a discount
• Retirement plan with company match (1 Year Waiting Period)
• Product Discounts and employee equipment use plan after 90 days
• Paid holidays. 6 paid holidays plus Friday after Thanksgiving and Birthday. Birthday pay is not given during the 90 day evaluation period.
• Paid Time Off (PTO) accrued 8 days first year.
• NO CDL Required

Vetter's Culligan Wataer Service Technician Position Summary:

This Service Technician position will be responsible for driving a company truck or automobile to perform preventative maintenance, repair, service, install, deliver, upgrade, sell, add on, and maintain Culligan and other equipment and products for our customers. The goal of this Service Technician position is to provide the maximum amount of service to customers in order to exceed customer expectations.

Vetter’s Culligan Water normal hours of operation are from Monday through Friday, from 8:00 am to 4:30 pm. Compensation Hourly PLUS opportunity to earn commissions

Service Technician Essential Job Functions:

• Service Tech will perform preventative maintenance, service, and install all water treatment systems, both internally and externally, including competitive systems in accordance with local codes.
• Provide high quality work and inspect all work performed.
• Communicate and educate our customers proactively on water quality and how our products align with healthy initiatives.
• Seek opportunities for additional sales, as well as upgrading equipment and additional services.
• Secure customer’s property at all times and take reasonable steps to avoid damage to customer property. For example, house keys, security codes, lockboxes, etc.
• Test untreated water to determine the accuracy of equipment and notify customers of any necessary maintenance.
• Communicate effectively with the supervisor, co-workers, and any other departments in house at Vetter’s Inc. Culligan.
• Keep skills and knowledge of the water quality industry current by attending continuing education.
• Ensure that the Culligan truck is properly loaded each day and track inventory.
• Deliver all products such as salt or bottled water in an efficient, safe, and timely manner.
• Have the knowledge of the local demographic area and/or be able to read a map effectively.
• Load and/or unload trucks with forklifts, another teammate, or by hand.
• Clean the outside, and occasionally the inside of trucks and/or the bay area where tools and resources are stored.
• Help Clean and maintain the stores inside and out.
• Clean and prep equipment for installs.
• Help organize and track inventory in warehouse and parts room in all locations.
• Complete paperwork related to tasks in an accurate and timely manner while meeting all submittal and communication deadlines.
• Service Tech will assist other employees with delivery and installation of products/equipment.
• Work closely with Sales and Customer Service personnel to take appropriate and immediate action to satisfy orders, delivery, and quality.
• Maintain open and positive communications internally with supervisors and peers as well as externally with customers, vendors, and other partners.
• Listens to and resolves customer complaints, while escalating major concerns to the Manager.
• Maintain a safe and clean working environment, presentable to any client, customer, or auditor at any time.
• Be available for emergency service calls after hours and on weekends.(Paid overtime if needed to go on call)
• Ensure compliance with Company policies, as well as recommending policy adaptations, when appropriate.
• Service Tech must Maintain and safeguard the Company assets (plant, fleet, equipment, and other inventory).
• Other duties as assigned.