Clinical Support Specialist

Encompass Healthcare LLC is accepting applications for a remote full-time Clinical Support Specialist (Monday – Friday, 8:00 am – 5:00 pm). The Clinical Support Specialist will review, gather, and document relevant patient information in an electronic medical record (EMR) system. This role is also responsible for the knowledge, awareness and practice of Encompass Healthcare Standard Operating Procedure and Corporate Compliance Plan. This role will also have switchboard responsibilities and be the first point of contact to interact with patients, families, insurance companies, etc.

The ideal candidate has excellent organizational skills and is proficient in Microsoft Office. The candidate should also have experience in the healthcare field. Must have an interest in providing high level customer service and have excellent phone etiquette.  Strong attention to detail and willingness to learn are essential. Benefits include medical, dental, vision and paid time off.

Required Skills/Abilities:
• Proficient with Microsoft Office Suite or related software.
• Strong interpersonal, verbal, and written communication skills
• Ability to work on a company provided secure computer using Internet-based electronic applications.
• Organizational and problem-solving skills required.
• Ability to cooperate with and support other members of team. 
• Detail and quality oriented in relation to accurate information for medical records.
• Strong data entry skills.
• Demonstrate the ability to work independently to meet daily productivity measures.
• Ability to use independent judgment and to manage and impart confidential information.

Education and Experience:
• High School Diploma or Equivalent (GED) Required
• Prefer prior experience in a healthcare environment.

Physical/Environmental Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel to and from meetings and appointments.
• Work involves the ability to read medical records, paper or electronic. Remote Work Requirements:
• Ability to perform work in a secure and work-focused environment, assuring confidential access and review of patient information. Home office preferred.
• Must have access to high-speed, reliable internet for video calls.