Front Desk Associate

We are looking for a Full-Time Front Desk Associate with weekday, weekend & holiday availability who can work our evening shifts to greet our guests as they arrive for their stay at our resort.

Position Summary:

The Front Desk Associate is a key member of the Resort Operations Team. As the first and last person our owners/guests will encounter, the Front Desk Associate will provide a lasting impression for the VI experience while providing excellent customer service at all times.

As this position is focused on customer service, a qualifying applicant is someone with excellent communication and interpersonal skills. Applicant would have a working knowledge of computers including Word, Excel, email communications, and other common programs. A qualifying candidate would be able to prioritize, multi-task, and have the ability to work independently.

Essential Duties and Responsibilities:

• Manage the guest registration process including checking in/out guests, using the computer, and issuing keys.
• Answer telephone/courtesy calls in a professional and courteous manner.
• Research and provide information on local activities, dining, and attractions to owners/guests.
• Provide VI program information and confirm reservations as requested by owners.
• Dispatch guest’s requests to other departments such as maintenance and housekeeping and follow up to confirm all tasks have been completed.
• Maintain service request database.
• Maintain operational files and data bases. Requires data input, and filing.
• Encourage owners and guests to complete a YOC (Your Opinion Counts) Survey.
• Other duties as assigned.

Qualifications:

• Education: High school diploma, GED, or equivalent experience.
• Detail oriented with good organizational skills.
• Familiarity with MS Office and general computer operation skills.
• Excellent verbal communication skills in person and via telephone.
• Ability to work independently with minimal supervision.
• Ability to demonstrate good judgment when dealing with owners and staff members.
• Basic math, inventory, and cash handling skills.
• Must be able to work a flexible schedule including weekends and holidays and evening shifts until 8pm.

Physical Demands of the Position:

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop, kneel, crouch, crawl, or occasionally lift 10 – 25 pounds with or without reasonable accommodation.

Other Information:

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required. The company retains the right to change or assign other duties to this position as determined by business needs.

Job Type: Full-time

Pay: $18.50 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Evening shift
• Holidays
• On call
• Weekends as needed

Work setting:

• In-person
• Resort

Experience:

• Front desk: 1 year (Required)

Ability to Commute:

• Sunriver, OR 97707 (Preferred)

Ability to Relocate:

• Sunriver, OR 97707: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $20