What are the responsibilities and job description for the Field Operations Manager position at Via?
Via has partnered with 100 cities and public transit agencies around the world to deploy our mobility technology. As a Field Operations Manager on Via’s Local Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.
What You’ll Do:
- Ensure operational excellence and an unbelievable customer experience
- Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
- Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Respond to driver feedback and live customer issues
- Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
- Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.
Who You Are:
- A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
- A self-starter who is comfortable taking on a high level of responsibility
- A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
- A team-focused individual that takes ownership of their work and pride in their team's success.
- Experienced in project management, creating and refining operational processes, and customer service. Even better if you have multi-site management experience!
- An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
- Comfortable with working flexible hours in ad-hoc work patterns that may include early mornings, evening and weekends commitments
- Fluent in English, additional languages a plus
- Based in the greater Niagara area (current or future)
What Catches Our Eye:
- Experience managing (including scheduling) a team
- Taking initiative and owning new projects
- Comfort with ambiguity and evolving / adapting as conditions change
- Experience managing projects with multiple stakeholders
- Bachelor’s degree
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.
Ready to join the ride?
Via is an equal opportunity employer.
