What are the responsibilities and job description for the Manager, Installation position at ViaPath Technologies?
Overview
ViaPath is currently seeking an Installation Manager to join our growing team. The Installation Manager collaborates with various stakeholders such as the program/project manager, installation technicians, and facility corrections staff to ensure successful facility installations. This role has oversight of an installation team dedicated to the delivery and installation of products. The Installation Manager will be a road warrior, spending 85% of their time traveling to client sites (corrections facilities).
This is a remote based position with a requirement to travel to customer sites. Must be based in the Southeast Region.
Responsibilities
- Manage a team of technicians and supervisors responsible for installs to new and existing customers
- Provide leadership guidance, training, and mentorship for developing associate installation technicians
- Establish and foster team culture with a commitment to timeliness, responsiveness, and exceptional work product
- Conduct facility site preview for new clients or existing clients installing new product(s)
- Identify, troubleshoot, and work collaboratively to resolve hardware problems for products
- Place and track equipment orders identified in collaboration with installation team members
- Participate with coordinating projects, pricing and production, scheduling travel, and tracking equipment needs
- Works collaboratively with other member of installation team for successful project implementation
- Travels extensively to client locations for walk-throughs, installations, and problem resolution
Qualifications
- High school diploma or equivalent required
- Minimum eight years of installation and/or construction management experience; experience working as a lead or construction foreman desired
- Previous leadership experience required (management of teams, leading projects, etc.)
- Ability to multi-task and meet deadlines
- Self-motivated
- Basic computer skills and working with MS Office required
- Strong verbal and written communications skills
- Ability and willingness to travel up to 85% of the time
- Valid Driver’s License and a good, driving record. Position will require travel to-and-from project sites with the requirement to drive a vehicle/truck with a trailer
- This role also has requirements that include climbing a ladder, handling equipment, and lifting items up-to and over 50 pounds
ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.
ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
