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Customer Service Representative

Vibe Kayaks
Kennesaw, GA Full Time
POSTED ON 1/10/2022 CLOSED ON 3/8/2022

Job Posting for Customer Service Representative at Vibe Kayaks

JOB DESCRIPTION

Vibe Kayaks is seeking a Customer Service Representative to join our team at our Kennesaw office. This role is to provide quality professional customer service that meets and exceeds company standards of excellence and customer expectations. Every employee at Vibe Kayaks is united by a common thread – our passion for the water and the outdoors. Every person joining our team have an opportunity to be a part of a fast growing company that makes lasting impacts on our customers and communities through sport and activity.

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KEY RESPONSIBILITIES

  • Answer high volume of phone calls
  • Respond to Voice messages each day
  • Work with the Customer Service team on responding to emails, chats and messages
  • Assist customers with inquiries, product knowledge and information
  • Resolve customer issues timely and effectively
  • Process order cancellations and refunds

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QUALIFICATIONS

  • Positive attitude
  • Strong phone contact handling skills and active listening
  • Excellent interpersonal and customer service skills
  • Desire to succeed in fast-paced retail environment
  • Working experience with Google Apps, Docs, Sheets and Drive
  • Excellent writing and communication skills
  • Able to multi-task and comfortable working in a fast paced environment
  • Knowledgeable in outdoor sports, fishing and paddle sports is a plus

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REQUIREMENTS:

  • 1 year of customer service experience
  • Excellent interpersonal skills
  • Team player
  • Creative problem solver
  • High School diploma

HOURS AND WORK ENVIRONMENT:

  • Store hours Mon- Fri (9am-5pm) or (10am - 6pm)
  • Full-time position
  • Office environment

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Benefits:

  • Employee discount
  • Paid time off
  • Paid training

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kennesaw, GA 30144: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Preferred)

Work Location: One location

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