What are the responsibilities and job description for the Department Manager - Customer Experience - Victoria's Secret - Opry Mills position at Victoria's Secret?
Description -
A Victoria’s Secret Experience Manager is a values-based leader who leads performance through our core values to deliver the ultimate customer and associate experiences to grow top line sales. This role reports to the Store Manager or Assistant Store Manager.
Primary Responsibility: The Experience Manager has the primary responsibility of coaching and development of entire store team to deliver on the brand story through customer experience behaviors, operational excellence, and product life cycles of assigned brand.
Culture and Customer: Supports direction and drives performance for “Best At” categories for all brands. Supports all brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing). Personally demonstrates and provides coaching to direct reports selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty.
Talent: Driver of the talent life cycle for direct reports and assigned team; which includes selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition, and culture/engagement of assigned team. Direct Reports as assigned (based on store volume): Supervisor(s), and Sales and Support Generalists.
Operations: Supports operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards. These include but are not limited to; payroll management, product life cycle, scheduling practices and shrink reduction.
All leaders are responsible for: Functioning as the Customer Sales Lead, demonstrating the ability to coach associates and concurrently leading the customer experience through demonstration and selling. All leaders are expected to follow all company policy/procedures and execute opening/closing of the store.
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Qualifications - External
Qualifications:
- Passion for Victoria’s Secret|PINK brands.
- Demonstrates ability to improve customer satisfaction and drive customer loyalty.
- Experience taking business reports and insights and making immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Proven ability to link company strategies to day-to-day activities and can inspire a team to deliver total company contribution.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Nashville, TN 65203: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Retail Store Managers: 1 year (Preferred)
Work Location: One location