Kiosk Store Manager

Kiosk Store Manager

As a Kiosk Store Manager, you will represent the Verizon brand and meet customers' wireless needs. As a leader of the kiosk team, you will work as a team to meet both personal and company goals! Victra can promise you an environment that not only encourages your best, but always rewards it with competitive compensation packages and opportunities for career growth.

You will have a high level of accountability for all retail kiosk functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire kiosk staff. You will be driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of your responsibilities.

• Building, developing, and mentoring your sales team.
• Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
• Ensure employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully.
• Own kiosk success and take ownership for employees' work-related needs, leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other functions.
• Exude charisma that allows you to captivate an audience.
• Be comfortable turning "No" into solutions by solving for current and future needs of the guest.
• Be a passionate guest advocate with the desire to be yourself when connecting with guests and having fun doing it!
• Maintain effective working relationships with your peers, managers, and key stakeholders.
• Provide product/ benefits and solution recommendations through exceptional guest service to deliver what our guest needs.
• Excel in a competitive landscape and thrive in fast paced environments.
• Foster excellent guest experience skills that drive repeat traffic and are comfortable asking for referral business.

Here is what we can offer you in exchange for your world-class work:

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities

Compensation

Pay will include a base rate of $#sm_min_pay/hour with uncapped earning potential through commission, with the opportunity to earn a monthly Kiosk Store Manager bonus. You are guaranteed a minimum of $15/hour during your first 30 days of employment.

What we are looking for...

You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You're open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering.

You will need to have:

• Two or more years of relevant kiosk experience.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

All Sales Consultants must attend and complete a four-day New Hire University (NHU) training program within two weeks of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.

After you apply…

You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you’re selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions.

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer - and we celebrate our employees' differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.