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Application Support Specialist

VieMed Healthcare
Lafayette, LA Full Time
POSTED ON 6/7/2024
Essential Duties and Responsibilities:

  • Serve as the first point of contact for support requests related to all enterprise SaaS solutions.
  • Employ strong troubleshooting and analytical skills to diagnose and resolve application issues.
  • Work closely with the technology team to deploy, test, and update applications.
  • Document known issues and escalate them as needed; update customer-facing documentation.
  • Provide IT Help Desk support, offering solutions to both common and complex issues.
  • Offer extended coverage and participate in an on-call schedule for after-hours support as required by business needs.
  • Communicate with internal customers via phone to diagnose and effectively resolve issues.
  • Stay current with knowledge of related technologies, designs, methods, and trends.


Minimum Qualifications:

  • High school degree required, college preferred.
  • Strong troubleshooting, analytical, and IT Help Desk experience.
  • Healthcare Software knowledge, CRM systems, and strong workflow design knowledge is required for this position.
  • Self-motivated with excellent communication skills.
  • Ability to work full-time with flexibility for extended coverage and after-hours support as business needs require.


Preferred Knowledge, Skills and Abilities:

  • Outstanding interpersonal skills with a focus on helping others.
  • Experience supporting end-users and IT department team members.

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