Sleep Services Manager

To be successful in this position, the desired candidate will have strong management skills, the ability to undertake and complete special projects, and the ability to prioritize conflicting demands. Success in this position will be determined by the ability of the team to hit sleep study referral conversion metrics in a cost effective and timely manner.

Essential Duties and Responsibilities

• Oversees the operations of the Home Sleep Delivered (HSD) & Viemed Sleep Services, consisting of intake, insurance verification, scheduling, scoring and preparing orders for claims submission. Ensures that the activities of the operations are conducted in a manner that is consistent with overall department protocol, and are in compliance with Federal, State, and payer regulations, guidelines, and requirements.  Where appropriate, will develop policies and procedures to support intercompany and regulatory requirements.
• Evaluate and manage operations with a focus on implementing process changes to maximize patient care, referral satisfaction and cash generation.
• Conducts routine staff meetings to review performance, monitor and improve corporation initiatives.
• Expected to determine the optimal staffing structure and process flow in order to maximize the performance of the team.
• Develops and refines training materials to ensure that team members are improving and that new team members receive adequate orientation and training.
• Stays current on insurance requirements, reimbursement and legislative issues that may affect the performance of Home Sleep Delivered & Viemed Sleep Services.
• Actively participates in the growth strategy of the business.
• Utilizes clinical as well as community interaction experience and data to assist with long-term strategic planning for growth and development, needed for long-term business success.
• Builds customer clientele by making customer satisfaction a top priority.
• Effectively directs and implements priorities to achieve sales and service goals.
• Responsible and accountable for compliance with Joint Commission standards and requirements.
• Report-generating skills are essential for this position, in order to provide progress reports on a regular basis.
• Will work collaboratively with other departments, including the Viemed Intake, Billing, Collections, Respiratory Therapists and Compliance departments.
• Maintains a working knowledge of all health information management issues such as HIPAA and all health regulations.
• Performs other miscellaneous job-related duties as assigned.

Special Training/Skills

• Must be able to execute on analysis and recommend outcomes based on interpretation of data.
• Excellent interpersonal skills with immediate team and other internal partners
• Focus on customer service
• Relationship building skills - develop partnerships to drive results
• Problem solving skills, good critical thinking and decision-making skills
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Strong verbal and written communication skills
• Ability to prioritize and adhere to strict deadlines

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that  are  required  of  the  employee   for   this   job. Duties and responsibilities may change at any time with or without notice.