Tailor/Linen Keeper

In June 2022, Viking will expand its destination-focused travel experiences with the launch of Mississippi River cruises. Its first 386-guests custom vessel, Viking Mississippi, will sail voyages on the Lower and Upper Mississippi, ranging from 8 – 15 days, between New Orleans and St. Paul. Viking’s arrival will bring modern river cruising to the Mississippi and will represent a major commitment to tourism and economic development in many communities along the river. The new state-of-the-art Viking Mississippi is inspired by Viking’s award-winning river and ocean ships and will feature clean Scandinavian design, as well as public spaces that are familiar to guests but that have been reimagined for Mississippi River voyages. Purpose-built for the Mississippi and currently under construction in Louisiana, the five-deck ship’s cutting-edge design, expansive windows and comfortable amenities will make it the largest and most modern cruise ship in the region.

PURPOSE OF POSITION

• The Tailor/Linenkeeper repairs crew uniforms, guests’ clothing and all Hotel Department linen.
• It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.

YOUR RESPONSIBILITIES

• Repair any torn or damaged linen for the Hotel Department; repair minor damages on curtains and drapes.
• Repair and make alterations to guests’ clothing; make alterations to company issued uniforms, as required.
• Ensure that all threads, buttons, needles etc. are maintained at par levels, at all times and order supplies as needed.
• Regenerate replacement linen from soiled and damaged items, for example, cleaning rags from damaged towels.
• Carry out repairs on soft furnishings to extend the life of such items, where possible.
• Assist with all linen inventories, and with issuing and checking Steward supplies.
• In conjunction with the Hotel Storekeeper, manage and distribute crew uniforms and assist with all uniform requisitions and inventories.
• Proactively ensure that the uniform store is sufficient and well-maintained, at all times and that orders are placed within the given timelines, taking upcoming crew changes into count.
• Assist the Inventory Manager and Store Team with loading, as required.
• Have an in-depth understanding of the working hours policies and procedures.
• Minimize equipment loss/damage, and maintain immaculate cleanliness standards in relevant areas, by applying safe working policies and procedures, according to all Public Health Policies, and ensuring that all equipment is returned accordingly, after each use.
• Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
• Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
• Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
• Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
• Demonstrate outstanding flexibility: must be able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
• Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training,

YOUR PROFILE:

• Must have excellent skills in tailoring operations and be familiar with all the functions and operations of the Hotel and Linen Departments. Shipboard experience is preffered.
• Basic knowledge of storeroom operations and storing procedures is required.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
• Flexible, stress resistant, committed team player and exceptional work ethic is required; must demonstrate the ability to work independently; must be detail oriented.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.

MANDATORY REQUIREMENTS & AT WILL EMPLOYMENT:

• Ability to provide proof of eligibility to work in the United States
• Ability to work as necessary in order to complete all assigned tasks and fulfill responsibilities in your assigned role.
• Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of standing or walking
• Ability to satisfactorily pass a pre-employment drug test. This includes testing for Marijuana and other controlled substances. We are a Drug Free Workplace.
• Viking Cruises is an At-Will Employer. As such your, employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at-will.

GUIDELINES AND REGULATIONS

• Implement Standard Operating Procedures & STAR Service Standards within the department.
• Ensure appropriate appearance and clothing according to the updated Grooming Standards.
• The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment

Viking is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

Job Type: Full-time