What are the responsibilities and job description for the Front Desk Receptionist/ Client Care Team Member position at Village Fitness and Physical Therapy, INC.?
Objective:
Ensure a welcoming and smooth client experience during their visits to Village.
Primary Responsibilities:
Client Interaction:
- Create a welcoming and positive environment for everyone entering the studio.
- Foster a strong community among clients, encouraging engagement and satisfaction through organized social events or communications.
Operational Duties:
- Answer the phone when it rings (unless a client is in front of you) and hold an engaging conversation with clients or prospects following scripts and systems.
- Maintain the distinct Village aesthetic, appearance, atmosphere, and culture.
- Monitor and update key and secondary numbers like new clients, churn rate, client spends, etc.
Administrative Tasks:
- Handle on-site client booking questions, retail purchases, and immediate scheduling issues.
- Adjust memberships, billing, schedule, etc.
- Data mining and tracking of key KPI’s
Required Skills:
- Hospitable and a student of humans
- Attention to detail.
- Strong written and verbal communication skills.
- Experience with administrative software and calendar management.
- A strong interest in personal/group fitness and the fitness industry.
- Ability to handle multitasking and prioritize tasks based on urgency and importance.
Performance Metrics:
- Client satisfaction rate.
- Retention rate and churn percentage.
- Accuracy and timeliness in administrative tasks.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Professional development assistance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
Ability to commute/relocate:
- San Marino, CA 91108: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Administrative Assistants & Receptionists: 1 year (Preferred)
Work Location: In person
Front Desk Receptionist
El Camino Adult Day Health Care Center -
Gardena, CA
Dental Front Desk Receptionist/insurance biller
Glendale Family Dental care -
Glendale, CA
Director, Client Service - Advertiser
The Trade Desk -
Los Angeles, CA