Client Advisor - In Store

Description

The role of the store sales team is to provide a client experience consistent with the VinFast US brand and vision, engage with clients to generate brand and product excitement, and to guide clients through the process of becoming VinFast vehicle owners. The Client Advisor is responsible for managing the sales cycle from prospect to purchase, tracking all client and sales activity.

Responsibilities & Key Activities

• Represent the values of VinFast US with every client interaction by displaying deep passion and generating excitement with clients
• Engage with clients and fellow team members in a multi-level, matrixed, and client-centric environment
• Continually demonstrate excellence in all work activities, adhere to all VinFast US brand standards and store safety
• Actively manage the pipeline of prospects and leads in company database, with a focus to influence prospects with vehicle purchase
• Master and maintain familiarity with all VinFast product features and functionality
• Work toward becoming a subject matter expert in all areas related to Electric Vehicles (EVs) and the competitive landscape
• Work with fellow Client Advisors with customer purchasing cycle and addressing questions to finalize purchase
• Collaborate with team members in other functional and areas of the business to ensure a seamless client sales experience including Service, Inside Sales, DMV, Logistics, etc.
• Contribute to a positive, innovative, and inclusive work environment
• Partner with Store Management, Regional Management, Human Resources, and Facilities as required
• Perform other related duties as assigned
  
  

Req Number RET-23-00010

Position Requirements

Minimum Requirements

• Bachelor’s Degree preferred
• 1 years of experience in retail, client services, or sales
• Experience managing a sales pipeline in various CRM applications and lead management software
• Professional communicator with verbal and written communication, along with interpersonal skills
• High level of attention to detail and organization
• Ability to obtain and maintain a DMV Vehicle Salesperson License
• Valid driver’s license and 2 years of driving experience with a clean driving record
• Innate curiosity and willingness for continuous learning, flexible to changing priorities, and a desire to create positive memorable experiences for our customers, as well as existing clients
• Automotive experience a plus
• Proficiency in business productivity tools and software (MS office suite, Salesforce, CRM applications)
• Flexibility with work hours and weekends
• Experience in a start-up environment is a plus
  
  

About

About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.

VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.

EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.