Service Advisor

Description

The Service Advisor will serve as the primary point of contact for our Service Center clients. The Service Advisor will be responsible for communicating and interacting with clients to deliver and exceed all client expectations.

Responsibilities & Key Activities

• Greet customers offering an excellent customer experience at all steps of the service process
• Consult with the technician team to appropriate service options where needed
• Accurately document client concerns
• Assess client needs accurately, performing the walk-around and write-up processes, ascertaining the primary concern through verbal interview and visual assessment Follow correct repair order documentation procedures
• Explain all service options to clients, including time and cost estimates
• Track all client vehicles through the maintenance and repair process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise perform final QC inspection before returning vehicle to customer
• Invoice and collect payment
• Develop rapport with clients leading to lasting relationships
• Have a passion for sustainable transportation and changing the automotive industry
  
  

Req Number SER-24-00027

Position Requirements

Minimum Requirements

• High School Diploma, GED or relevant work experience
• 5 years customer service experience
• Excellent interpersonal skills
• Compassionate and patient demeanor
• Problem solving and creative thinking skills
• General automotive knowledge a plus, or willingness to learn
• Ability to explain complicated concepts to clients who may not be familiar with industry terminology
• Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software
• Must possess a valid driver license
  
  

VinFast Auto is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. The starting pay for this role is $45/hr.

About

About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.

VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.

EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.