Front Office Assistant Manager

Vintners Resort is an intimate, 78-room luxury resort and spa located in the heart of Sonoma County Wine Country. Nestled on 92 breathtaking acres of lush vineyards, Vintners Resort is more than just a destination—it's an experience. Our world-class resort and hotel blend exceptional hospitality with the art of fine dining to create unforgettable moments for our guests. If you have a passion for delivering outstanding service and crafting memorable experiences amidst the beauty of wine country, we invite you to be a part of our dedicated team.  Are you passionate about creating exceptional guest experiences? We're seeking an enthusiastic and friendly Front Office Assistant Manager to join our luxury hotel team! If you excel in customer service, pay attention to detail, and thrive in a dynamic environment, we want to hear from you. Knowledge of Word, Excel, and Outlook is required, and familiarity with OPERA is a plus.  POSITION SUMMARY:  The Front Office Assistant Manager manages all operations for assigned departments, and will work closely with the Hotel Front Office Manager & Executive Housekeeper in maintaining expected operational and guest service standards.    Base Salary Range: $69,000 to $74,000.00 per year.    Essential Duties and Responsibilities: Assist with hiring, training and supervising the Front Desk staff, Bell/valet, guest services departments. Assist with conducting performance evaluations and coaches and counsels employees when necessary. Performs Front Desk duties in the absence of staff. Directs the efforts of the Front Desk staff through effective oral and written communication. Assists in the development of standard operating procedures and organizes the tools necessary in order to ensure excellent customer service and profitability, e.g. guests FAQs, budgeting, forecasting purchasing specifications, rooms inventory controls, etc. Assists in the planning and administering of training programs within the department which will provide well-trained employees at all levels.  Supports other Guest Services / Rooms Division Departments (HK/maintenance/landscaping) to ensure that the rooms, equipment, and buildings meet requirements of state and local innkeeper laws and internal regulations. Responds to guest complaints accordingly through either verbal or written correspondence. Assists in the development and maintenance of policies and procedures for the Guest Services / Rooms Division Department and interprets company policy for employees and enforce safety regulations. Surveys and conducts property and room inspections on a regular basis by visually identifying areas of the hotel for needed improvements, such as guestrooms, public areas and the restaurants. All other duties as assigned by the supervisor.  Take personal ownership of area of responsibility, being especially aware of the overall presentation of the operation and the need to be consistently “guest ready” in both appearance and service.  Assist with inspections and reporting issues as necessary to department heads regarding guests' rooms, public access areas, and outside grounds for cleanliness and appearance.                                     Assist in maintaining high standards of departmental personal appearance and grooming, which include the proper uniform and name tag.  Supports all departments as a working Manager while on duty. Answers patrons' complaints and resolves problems. Effective leadership, training, coaching and motivation are required to engage and communicate with the hotel staff on a daily basis.  SUPERVISORY RESPONSIBILITIES: Responsible for assisting in the overall direction, staffing, coordination, and evaluation of the guest service units.    QUALIFICATIONS:  College degree in business / hospitality or equivalent experience required. Knowledge of the Hotel industry, current market trends and economic factors. Able to read, listen and communicate effectively in English, both verbally and in writing. Bilingual in Spanish is preferred. Ability to write reports, business correspondences and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. Ability to access, understand and accurately input information using a moderately complex computer system. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions percentages and sales volume. The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   Physical Demands: While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Benefits: Complete benefits package and generous company discounts.  401(k) Cell phone reimbursement Medical, Dental and Vision Health insurance Vacation, Holiday and Sick Paid time off Generous employee discount  Schedule: Position will work evening shifts and onsite regularly. The schedule may vary depending on business priorities. EOE

Salary : $65,000 - $74,000