What are the responsibilities and job description for the Front Desk Receptionist position at VIPcare?
THE WORK
Successful candidates will conduct all front-office functions, including telephone triage, greet patients, schedule appointments and balance daily collections. Must have excellent telephone skills, an outgoing personality, and great communication skills. Must have the ability to work in a fast-paced environment with strong attention to detail.
KEY RESPONSIBILITIES
- Greets patients in a courteous and polite manner, and conducts all front office functions as requested.
- Answers telephone inquiries and triage calls. Must be able to display excellent telephone and switchboard etiquette.
- Maintain patient medical records in accordance with the Center's policy.
- Responsible for accurately and professionally handling all front desk operations, including answering phones, greeting patients, scheduling appointments, balancing daily collections, addressing routine inquiries, and triage calls.
- Assist with inventory and maintain office supplies.
- Assist with referrals and authorizations.
- Complete patient phone calls including but not limited to proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters accordingly.
- Assist with patient appointments including preparation, form completion and loading, check-in, check out, and follow-up actions.
- Other job duties as assigned.
EDUCATION AND EXPERIENCE
- Medical office experience preferred
- Ability to accurately read and write medical terminology
- Knowledge of medical coding
- Knowledge of HIPAA
- Basic computer skills, including familiarity with electronic medical records
- Types 25 words per minute with 96% accuracy
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