Branch representative

Do you have lending experience and a desire to assist people in achieving financial success? Imagine a more stable, fulfilling career with endless growth opportunities with a local 2023 Exceptional Workplace award-winning credit union.

VACU is an organization committed to community outreach as well as the wellbeing and success of its employees. The sky is the limit with this role where you are the primary contact for members seeking assistance inside of our branches.

Due to growth, Virginia Credit Union is searching for a Universal Branch Representative II to join our Richmond, Virginia team.

If you have a service minded approach and Lending experience in a financial institution , we want to hear from you!

As a member of the team, you can expect :

• Top Compensation : Salary from $52,000 and up . plus incentives
• Excellent Benefits : Medical, dental, vision, life, Tuition Reimbursement and Student Loan Reduction, Defined Benefit Retirement Plan, 401(k) with company match and more!
• Bonus Opportunity : earn up to an extra $15,000 / yr in potential bonuses!
• Day Shift Schedule : Monday through Friday with some Saturdays
• Monday - Friday hours between 8 : 30am to 6 : 30pm
• Saturday Hours are 8 : 30am to 1 : 00pm
• Incentive Plan and Annual Reviews : Enjoy the opportunity for an annual bonus and pay review!
• Strong Employee Wellbeing
• Opportunities for Advancement : Stability and growth with VACU. There are endless growth opportunities across the Credit Union!
• Community Outreach - Encouraged to enjoy a more fulfilling role at VACU. Supporting our communities has been and will continue to be a hallmark of employment at VACU
• Award-Winning organization : Winner of the Gallup 2023 Exceptional Workplace Award!

Duties and Responsibilities :

• The Universal Branch Representative II is a hybrid role responsible for duties on both the teller line and Platform / Desk.
• This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies
• Foster long term member relationships through quality service and review VACU products / services to assist our members in achieving financial success
• Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority
• Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc
• Disburses cash accurately and maintains a cash drawer, balancing it daily
• Verifies and balances assigned cash drawer daily with minimal cash variances
• Assists in reconciling errors or discrepancies
• Maintains adequate cash and / or cash limits as required by VACU policy
• Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representative
• Responsible for opening Memberships and accounts
• Able to provide assistance and maintenance on all deposit and loan accounts
• Referral based lending knowledge
• Assesses each member’s financial needs to identify, cross-sell opportunities and expand relationships
• Make appropriate referrals to deepen member relationships
• Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership
• Engage members and prospective members in a professional and courteous manner in person and over the phone
• Demonstrates flexibility around the daily needs of the members and the branch
• Possesses leadership skills to properly self-manage and guide co-workers consistently
• Possesses lobby leadership skills in order to maximize exceptional member experience
• Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security
• Answers member inquiries and cross-sells products and services of the credit union when in the best interest of the member
• Responsible for handling member transactions quickly and efficiently in a courteous manner within established policies and procedures and to identify and assist in member needs in a proficient and professional manner
• Meets member needs by maintaining appropriate knowledge of all VACU products and services
• Answers the phone and responds to member phone inquiries professionally and accurately
• Building and retaining member relationships by performing follow - up and courtesy calls to members
• Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales
• Provides quality service by following all member service expectations
• Handles troubleshooting and special assignments in support of supervisor
• Responsible for ensuring that business goals and individual member service and sales goals are consistently met
• Responsible for delivering high quality service and needs based sales to members
• Required notary certification
• Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies
• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security
• Report all Risk Management Policy violations in accordance with policy
• Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures
• Other duties may be required and assigned by the supervisor

About the Company : Virginia Credit Union was founded in 1928, originally as State Employees’ Credit Union. Through the decades, we have created financial products and services to help guide members in their financial lives and provide them with knowledge and understanding of their finances.

In everything we do, our work allows members to live with confidence. Our members are our owners. As a not-for-profit organization, Earnings are returned to our members through a broad range of convenient services, attractive rates, lower fees, and free financial-education resources.

Last updated : 2024-05-21