What are the responsibilities and job description for the IT Help Desk Engineer position at Virginia Department of Education?
Title: IT Help Desk Engineer
State Role Title: Info Technology Specialist II
Hiring Range: Commensurate with experience; average salary $80,000
Pay Band: 5
Agency: Dept of Ed Central Operations
Location: JAMES MONROE BUILDING
Agency Website: www.doe.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
Virginia Department of Education (VDOE) is looking for a highly qualified IT professional to provide help desk support to the agency’s security and technology programs in accordance with Commonwealth of Virginia Security and Technology policies and standards.
The IT Help Desk Engineer will also provide support on FOIA requests submitted by the public.
Minimum Qualifications
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Applications submitted via e-mail, postal service, fax or hand-delivered will not be considered. Successful candidates must pass a criminal background check. Commonwealth of Virginia employees may have teleworking options available. Final teleworking agreements will be reviewed and approved upon hire.
Commonwealth’s Alternate Hiring Process:
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to prove their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging and Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs.cpid/PWContact.aspx, or call DARS at 800-552-5019.
Reasonable accommodations are available to persons with disabilities during the application and/or interview process. For assistance call: (804) 225-2021, [TTY: 786-8389]
Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. The Virginia Department of Education is an Equal Opportunity Employer and encourages diversity within its workforce.
Virginia Department of Education does not provide sponsorship.
Contact Information
Name: Jessica Vaughan
Phone: n/a
Email: jessica.vaughan@doe.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
State Role Title: Info Technology Specialist II
Hiring Range: Commensurate with experience; average salary $80,000
Pay Band: 5
Agency: Dept of Ed Central Operations
Location: JAMES MONROE BUILDING
Agency Website: www.doe.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
Virginia Department of Education (VDOE) is looking for a highly qualified IT professional to provide help desk support to the agency’s security and technology programs in accordance with Commonwealth of Virginia Security and Technology policies and standards.
The IT Help Desk Engineer will also provide support on FOIA requests submitted by the public.
Minimum Qualifications
- Knowledge of State of Virginia access management policy.
- Demonstrated technical writing and system documentation skills.
- Ability to read and understand system vulnerability reports
- Demonstrate understanding of patch management.
- Knowledge of networks and network traffic and/or architecture.
- Ability to troubleshoot issues as they arise.
- Knowledge of Windows 11.
- Knowledge of Active Directory.
- Experience working in information technology, information security, or a related field.
- Previous experience in customer service.
- Ability to communicate effectively in both written and oral communications.
- Knowledge of FOIA and experience gathering documentation for FOIA requests.
- Knowledge of SharePoint Online Architecture, configurations and security model
- Demonstrated knowledge in information systems, computer science, or related field or demonstrated progressively responsible experience in information security and technology.
- Considerable knowledge of Commonwealth of Virginia IT Security policies and standards preferred.
- Information Security or Technology Industry certifications are highly desirable.
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Applications submitted via e-mail, postal service, fax or hand-delivered will not be considered. Successful candidates must pass a criminal background check. Commonwealth of Virginia employees may have teleworking options available. Final teleworking agreements will be reviewed and approved upon hire.
Commonwealth’s Alternate Hiring Process:
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to prove their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging and Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs.cpid/PWContact.aspx, or call DARS at 800-552-5019.
Reasonable accommodations are available to persons with disabilities during the application and/or interview process. For assistance call: (804) 225-2021, [TTY: 786-8389]
Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. The Virginia Department of Education is an Equal Opportunity Employer and encourages diversity within its workforce.
Virginia Department of Education does not provide sponsorship.
Contact Information
Name: Jessica Vaughan
Phone: n/a
Email: jessica.vaughan@doe.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Salary : $80,000
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