Applications Support Coordinator

We’re looking for amazing people! Come join Virginia Housing as an Applications Support Coordinator. This important role will be the point of contact for users of the Loan Origination System in our Homeownership Division. The Applications Support Coordinator provides administrative support for departmental activities related to the accurate tracking and dissemination of information for all support tickets, incident tickets, support box emails and operational initiatives.   Responsibilities include: Setup and organization of files, manuals and maintenance of the existing filing structure to meet audit and records management guidelines Responding to regularly occurring requests for information from internal or external customers by phone or e-mail Organizing, prioritizing and analyzing large volumes of data in Excel format Conducting basic customer support such as granting new user access and responding to level one tickets Assisting in the testing of applications that are supported by the department Maintaining adequate coverage by prioritizing tickets and requests from users and being readily available for critical support issues, escalating to next level support when needed Maintaining communication with customers advising them of the progress related to their issue/ticket/request Qualified candidates must possess High school diploma or GED (Associate’s Degree preferred) A few years’ experience working in an administrative role Excellent customer service skills Ability to communicate effectively within a team setting Proficiency in Microsoft Office applications (Outlook, Word and Excel) Analytical skills with high attention to detail Excellent planning and organizational skills Preferred experience includes business systems analysis skills, knowledge of the mortgage industry, experience supporting business applications and experience using a ticketing system.   Virginia Housing is one of the nation’s premier housing finance organizations. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.   We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a cafeteria, fitness center, and free parking. Educational opportunities to help your advancement are available through classroom and online programs. Applications and resumes are accepted online only at: http://www.virginiahousing.com/careers. This position will close at midnight on Friday, July 23, 2021.   Hiring Range: $45,980 - $59,774 Background and credit checks will be performed as a condition of employment. - EOE -

Salary : $45,980 - $59,774