What are the responsibilities and job description for the IT Administrator (FT) position at VirTra, Inc.?
IT administrator will manage our company’s computer infrastructure. Upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers. Will provide support for all VirTra employees and locations, including but not limited to regular maintenance and upgrades on servers, networking equipment and desktops. Set up and verify backup procedures and maintain up-to-date documentation. Manage and Maintain user accounts in both on premise and cloud-based systems. Ensure that hardware and software systems work as expected.
Essential Functions:
- Monitor and maintain networks and servers.
- Upgrading, installing, and configuring new hardware and software to meet company objectives.
- Implementing security protocols and procedures to prevent potential threats.
- Performs capacity analysis, monitors, and controls usage of disk space.
- Develops and performs procedures for routine administration including backup/restore, shutdown, and startup.
- Will perform work under minimal supervision and handle complex issues and problems, referring only the most complex issues to management. Provides technical support and training as needed per incoming requests via the IT ticketing system. Include detailed notes on troubleshooting steps and resolutions. Work should be well documented and completed in a timely manner.
- Troubleshoot hardware and software issues on multiple platforms including:
- Physical Servers, VM hosts, and virtual servers - Duties include ensuring backup procedures are in place and functioning, and routine patching and updating are scheduled on a regular basis.
- Enterprise data storage systems. Duties include working with the IT director to understand and troubleshoot the enterprise level storage systems and how they function within the corporation.
- Networking Equipment - Responsibilities include maintenance and upkeep of Routers, Switches, and Access points. This position will work with the IT director to understand the data flow through the corporation and how to install, configure and troubleshoot various network issues.
- VOIP telephony systems - This includes server and handset support as well as contacting the various telephony vendors in case of an outage situation.
- Support various on premise and cloud-based enterprise software implementations including installations, configurations and ongoing administrative and maintenance.
- End User devices, including desktops, laptops, printers and cell phones. This will include troubleshooting connectivity, patching and maintenance and application support for corporate approved programs.
- Work with the IT director to plan, purchase, track and configure IT related hardware and software as needed for IT related tickets and projects.
- Be available to work during normal IT workdays and IT maintenance windows as needed.
- Maintenance windows are typically scheduled during evening and weekends to minimize down time.
- Comply with department ISO 9001 processes and company quality policy.
- Manage and log time worked daily by project code.
- Provide miscellaneous support to other departments, as needed.
- Performs other duties as assigned.
Competencies:
- Technical expertise.
- Analytical thinking.
- Detail-oriented and Self-motivated.
- Problem Solving.
- Able to organize and prioritize multiple tasks.
- Communication Proficiency.
- Ability to work alone and within a team environment.
Knowledge, skills and abilities:
- Has technical expertise and comprehensive skills in IT administration.
- Microsoft Server, Microsoft 365, Active Directory, Ubuntu Linux and VMware vSphere 7.0 and later
- VEEAM and Cobian backup software
- PowerVault, EqualLogic, NetApp, EVO and FreeNas enterprise level storage systems
- Cisco Meraki Firewalls, Switches and WiFi Access Points. Ubiquiti UniFi WiFi Access Points.
- Ubiquiti, HP Procurve, Netgear, Dell and other network switch programming.
- Enterprise Software including: Epicor, Salesforce, Adobe, Subversion, Confluence, iDrive, Netwrix and Pixologic servers.
- Desktop PC, printer & Smartphones support including Windows, Apple, and Android operating systems and Microsoft Office 365.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. Frequently the employee will be required to stand; walk; sit and use hands or fingers, handle or feel; and reach with hands and arms. Working with basic hand and machine tools as well as small parts which require visual acuity and hand/eye coordination. Requires ability to work on items repetitively and sit for long periods of time. See details of objects that are less than a few feet away. Understand the speech of another person and speak clearly so listeners can understand. Ability to occasionally lift up to 50lbs.
Education and Experience:
- Bachelor’s degree in a related field such as computer science and 4 years e working experience in the IT field.
- CompTIA A / Network Certification, preferred.
- MCSE Certified, preferred.
- CCNA, preferred.
- Knowledge of and respect for Firearm Safety.
Additional Requirements:
- Full time position consists of 40 hours per week; normal hours of operation are Monday through Friday, 8:00am to 5:00pm. This position may require long hours and weekend work due to production, rework, or customer deadlines.
- Pre-employment drug test and background test.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Salary : $64,100 - $81,200
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