What are the responsibilities and job description for the Inside Sales Rep SMB I position at Visa?
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
We are looking for candidates who are driven, energetic, and intelligent. The Insides Sales role is an essential component of the sales organization that focuses on qualifying inbound net-new prospects, closing and activating new accounts.
Essential Functions
Educate merchants on how payments work and up-sell value added services
Contact, qualify and cultivate leads/relationships via phone, email and chat to activity build a pipeline of qualified sales opportunities
Averaging 50 calls and 100 emails per day
Meet a quota of new accounts per day and deliver consistently against quota of monthly
Adhere to lead qualification standards
Work together as a team to meet all monthly KPI’s
Collaborate with internal and external partners
Partner with Underwriting and AE’s to remove barriers for high value accounts
Partner with Customer Support and Loyalty teams
Provide world class customer service
Keep CRM up to-date with lead activity and qualification notes
Effectively manage a pipeline of 200 new accounts each month
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Basic Qualifications
- Minimum of 6 months of work experience or a Bachelor's Degree
Preferred Qualifications
- 2 or more years of work experience in sales, sales development, or customer support
- Excellent interpersonal skills, strong verbal and written communications skills
- Ability to handle objections and educate prospects in a consultative manner
- Comfortable speaking to the customer regarding IT and enterprise solutions in the competitive landscape
- Ability to explain technical product features at a high-level, highlighting value for the customer and benefits vs. competitors’ offerings
- Comfortably lead and control conversations with new and existing customers
- Strong value based selling skills founded on business acumen and the ability to translate benefits into the partner’s business language to prove value
- Confident, positive, energetic, professional and team-oriented attitude
- Superior interpersonal, communication and problem-solving skills
- Self-motivated with ability to prioritize and manage competing demands in fast-paced environment
- Detailed orientated, highly organized and efficient
- Strategic thinker
- Bilingual is a plus
Additional Information
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
