What are the responsibilities and job description for the Manager, Seller Experience position at Visa?
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
The Sales Acceleration team within Visa’s Value-Added Services (VAS) unit creates, delivers, and champions initiatives that directly and significantly impact sales performance and scorecard goals. The Manager, Seller Experience will play a vital role in driving sales engagement across VAS architecting and deploying a content strategy designed to ensure our internal sales teams are able to access the most compelling, relevant, and impactful content at every stage throughout their sales cycle.
The Manager, Seller Experience reports to the Director of Seller Experience and will partner to understand and solve for the unique business challenges associated with the discovery of sales-related content across Visa. They will work cross-functionally to manage scope, secure support and resources for execution, and deploy processes that improve the day-to-day lives of our sellers. They will proactively manage challenges, identify bottlenecks, and keep the team informed by reporting on status, progress, milestones, deliverables, outcomes, and lessons learned to all applicable parties. The ideal candidate will be a curious and enthusiastic team player, and excellent communicator who thrives in a fast-paced, highly matrixed environments.
Success in this position will result in the wholesale enablement of our teams with access to world class tools, successfully driving sales excellence at every stage of the sales cycle, and challenging the status-quo in a sensitive, efficient, and constructive manner. Our sales teams will be bursting with gratitude as this individual will drastically decrease their non-selling time and make it unanimously easier to locate the content they are seeking (and will have data to support it)! Our team is seeking an individual who actively embodies Visa’s leadership principles in obsessing about our customers, leading by example, and acting like an owner.
Essential Duties:
Actively manage and maintain global Compass (powered by Highspot) pages, focused on reducing the amount of time and clicks required for sellers to access the content they are searching for
Measure, analyze, and communicate global impact and adoption of best practices
Execute on strategic initiatives identified to improve the overall seller experience
Communicate with cross functional stakeholders to understand, document, and track their evolving strategies
Measure, analyze, and communicate global impact and adoption of best practices
Qualifications
Basic Qualifications:
5 years of work experience with a bachelor’s degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
Preferred Qualifications:
Excellent interpersonal skills, strong verbal, and written communications skills, especially with remote teams working virtually
Self-starter who takes initiative and works with limited direction
Experience in supporting cross-functional initiatives and facilitating collaboration across Sales, Marketing, Finance, Product, Technology and Customer Service organizations
Proven success linking business strategies to business outcomes
Strong attention to detail, and ability to adapt to continuously changing priorities and opportunities
Experience using business tools and ability to recommend improvements
Ability to balance a variety of tasks, lead and advise the work of others
Capable of developing well-structured written communication and PowerPoint presentations
Team oriented, energetic, collaborative, diplomatic, and flexible style
A strategic problem solver, with an appetite for continuous learning
Must work well in highly collaborative, matrixed, and team-oriented environment
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 149,000.00 to 210,450.00 USD per year, which includes potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
