What are the responsibilities and job description for the Senior Product Manager, Installments Ops position at Visa?
Company Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Job Description
Are you excited to build the next generation of payment products and services? Do you want to convert your ideas into innovative solutions? Do you want to be a part of building and delivering solutions at global scale applying local needs that delight our users? Visa is looking for highly motivated, energetic and passionate technical product operations manager with a passion for innovating and shaping Visa Installment Solutions.
You will bring strong analytical skills, business processes, and operations rigor. You will develop and implement metrics and KPIs to monitor systems performance and client performance and surface tactics to optimize both. You will also use data to position, shape and capitalize on emerging customer and market needs within the BNPL space. This position will work closely with the Platform team to accomplish these tasks, as well as regularly engage with core business and cross-functional partners.
Responsibilities
- Operationalize product SLAs and SLOs and develop key systems performance metrics and KPIs in partnership with related cross-functional teams
- Own and maintain Visa Installments dashboard and its roadmap for features and enhancements
- Engage with Global Data Science team for ongoing and ad hoc reporting requests
- Work with respective cross functional teams to design and establish the processes, routines, and dashboards to manage the health of the product and performance against success measures
- Create specific strategies and action plans (by client, region, or market) to improve product performance and drive Visa PV
- Own incident management processes and ensure they are adapted appropriately as product continues to scale
- Prepare material for internal business and finance reviews as well as client-facing meetings
- Review and understand customer service, and integration processes and work with the teams to establish the support structure for country launches
Additional information:
Work Hours
- This position requires the incumbent to be available during core business hours
- This role at times requires off-hours responsiveness (for example when the executive is in a different time zone)
Travel Requirements
- This position requires the incumbent to travel for work up to 20% of the time
Physical Requirements
- This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Qualifications
• 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
PREFERRED Qualifications:
• 5 - 7 years of work experience and a Bachelor’s Degree in business management, consulting, of business operations or 3 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 1 year of experience with a PhD
• Experience in performance monitoring and related KPIs, as well as development and implementation of SLAs, SLOs, etc.
• Deep background in payments, BNPL payments, and product management with a proven record of scaling products a plus
• Customer champion with a proven track record of developing and executing a product vision for successful products based on deep understanding of customer needs
• Proven leadership capabilities including strong thought leadership, effective decision making, and ability to drive for results
• Strong communication skills; ability to communicate at all levels of the organization
• Excellent problem-solving skills with a strong focus on client success. Comfortable making decisions with limited data, structuring abstract problem statements and defining solution path for execution
• Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate. Demonstrated passion for driving payments innovation
This position is open to locations in San Francisco, CA, Foster City, CA or remote with the ability to travel occasionally.
Additional Information
Work Hours: Varies upon the needs of the department
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
