What are the responsibilities and job description for the Customer Service Rep I position at Vishay?
Job Description
We are seeking great talent to help us build The DNA of tech.®
Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it.
Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH). Learn more at www.Vishay.com.
Do you want to help us build the DNA of tech?
Vishay Dale Electronics – Columbus, NE is currently seeking applicants for a Customer Service Representative I. Responsible for serving as the primary communication link, between our valued customers, franchised distributors, sales and marketing organization.
Job Location:
Vishay Dale Electronics, Columbus, NE is one of the world’s largest manufacturers of resistors and e-beam technology. There around 600 employees currently working in Columbus, NE. We are one of the largest employers in the Columbus Area.
What you will be doing:
Performs order entry functions, when necessary, following our Enterprise Resource Planning rules and guidelines.
Enters all change orders. Consults with business units when situation requires it.
Enters Return Material Authorization orders once proper authorization has been received.
Submits quote requests to Marketing for customers we support on a direct basis. Items may include product not on their standard contract and/or custom product.
Requests Marketing to generate Material Master and Customer Information Records when part number is not on Enterprise Resource Planning system.
Monitors Electronic Data Interchange workflow box and corrects problems allowing orders to flow into our system.
Provides timely and accurate responses to inquiries from sales and customers utilizing Enterprise Resource Planning system and factory support.
Communicates critical customer information/requirements to business units.
Coordinates expedite requests as received.
Advises sales/customers when deliveries will be delinquent.
Works with Credit Department. to resolve invoice issues.
Coordinates material checks with planning for critical situations where substitutions are last option.
What you will bring along:
High School diploma or GED required plus additional specialized training.
Two years’ experience in a manufacturing operation would be desirable.
One to two years’ experience.
Excellent communication skills to deal effectively with customers and company employees.
Ability to concentrate and pay close attention to detail and excellent organizational skills to accurately process customer orders and handle daily workload.
Must be able to multi-task working with factory contacts in Marketing, Planning, Quality, etc. in the 6 business units associated with Vishay Americas.
Excellent computer skills. Must be able to use multiple computer systems.
Have the ability to understand and learn the numerous product lines that Vishay Americas currently is selling.
Office type work with mobility required intermittently to handle such things as making copies, filing and expediting orders.
What can we offer you for your talent:
Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. Benefits include medical, vision and dental insurance, 401k with company match, paid time off, employee assistance program, and tuition reimbursement.
Do you have the skills we need? Are you ready to power your career as you power the world? .
Vishay is committed to a workplace free of harassment and unlawful discrimination. We do not engage in discrimination or harassment based on race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, political affiliation, union membership, covered veteran status, protected genetic information or marital status in hiring and employment practices.
This position requires access to information subject to the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, this position is open only to applicants who qualify as “U.S. Persons” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
It is the policy of Vishay to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Vishay is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact HR.Operations@Vishay.com assistance.
