Client Care Coordinator

Client Care Coordinator Overview:

Join Our Dedicated Team at Visiting Angels

Visiting Angels Olympia, a leading provider of in-home care services, is seeking a compassionate and detail-oriented Client Care Coordinator to join our team. The Care Coordinator will play a crucial role in managing client case management, ensuring customer satisfaction, and overseeing the coordination of Client Services, Caregiver Services, and Community Relations.

Responsibilities:

Client Management

- Perform comprehensive case management for assigned clients

- Review Client Service Plans with Caregivers and maintain documentation for supervisory visits and calls

- Set up and maintain client files, documenting changes electronically

Employee Management

- Assist with employee recruitment, hiring, and orientation activities

- Assign client care based on caregivers' abilities, skills, and competence

- Collaborate with the Director or Designee to develop and implement programs, service procedures, and policies

Marketing and Community Outreach

- Spend a majority of the workday in the field developing client relationships and referral sources

- Effectively articulate the benefits of private duty homecare services to both professional referral sources and consumers

- Develop new and ongoing referral relationships with targeted accounts identified in the Marketing Action Plan

- Assist with planning and execution of digital marketing initiatives, including PPC, SEO, Email, and Social Media campaigns

- Attend and participate in community support groups and direct philanthropic activities

Additional Responsibilities

- Prepare managerial reports within specified timelines and maintain regular and predictable attendance

- Provide after-hours on-call telephone coverage, on a rotating basis

Qualifications:

- 1-2 years' experience in healthcare setting

- Strong communication skills, both verbal and written

- Proficiency in utilizing computer systems for tracking and managing agency activities

- High school graduate with some college or business education preferred

- Strong customer service focus and excellent interpersonal skills

- Experience with scheduling employees in a shift work environment

- Strong attention to detail and excellent organizational skills

- Experience with public speaking and demonstrated presentation skills

- Proficiency with Microsoft Office applications and basic understanding of digital marketing

- Ability to form relationships, maintain rapport with referral sources, and work well with a team

- Valid driver's license and reliable transportation

- Successful completion and ongoing compliance with all licensing, certification, and background testing requirements

- Trustworthy and able to maintain strict confidentiality

- Case Management experience preferred

We offer:

- Competitive compensation and comprehensive benefits package

- Opportunities for professional growth, training, and development

- A supportive, collaborative, and positive work environment

- Employee recognition programs that value your contributions

- The chance to make a meaningful difference in the lives of seniors in our community

Visiting Angels is an Equal Opportunity Employer committed to diversity and inclusion. We encourage all qualified candidates to apply.

Join our team at Visiting Angels Olympia and help us deliver exceptional care to seniors in our community!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Lacey, WA (Required)

Ability to Relocate:

• Lacey, WA: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person