Donor Care Manager

Under limited direction, this position is responsible for managing the daily operational activities of the collections department, drawing centers and/or mobile teams. Implements assigned policies, projects and goals towards the successful achievement of total collection goals. This position is responsible for management of other professional and administrative staff.

DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Maintains good attendance and punctuality per the absence policy.
Hires and trains, supervises and evaluates the collections staff to ensure employees continually perform at a level expected to meet departmental goals and objectives.
Implements approved policies and programs with frequent progress reporting, as directed.
Organizes the activities, scheduling, and work flow of assigned staff in a manner that maximizes effective use of personnel, equipment and facilities.
Acts upon approved recruitment policies, programs and strategies connected with fixed site and mobile draws. Assists in preventing and/or addressing collection/recruitment related problems. Implements, generates, and audits public relations policies and goals with assigned staff.
Works toward achieving productivity goals established by management. Provides statistics to track productivity and activity. Assists in planning areas pertinent to collections (e.g., draw, staffing and equipment/facilities capital expenditures).
May assist in the planning, organization, preparation, and administration of the departmental budget.
Maintains equipment and facilities at a standard consistent with their use. Recommends, with proper justification, the repair or purchase of equipment.
Implements, maintains and audits compliance on all SOP requirements related to collections.
Assures that the highest level for interviewing and phlebotomy personnel is provided. Implements and maintains department staff meetings to facilitate the exchange of information. Assists in establishing and maintaining customer service concepts and philosophies; implements these as fundamentals to all supervisory staff.
Is responsible for the reporting and resolution of deviations within assigned department.
Maintains and audits department personnel records, which includes new hires, terminations, incident reports, staff qualifications and performance reviews.
Maintains awareness and follows all safety procedures, as outlined by company.
Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

Knowledge/Education
Bachelor's degree in a directly related field (e.g., Medical Technology, relevant hard science, business) required.
Two years supervisory experience required (healthcare-related preferred).
OR
High school graduate\GED required.
Seven years directly related healthcare supervisory experience required.
All incumbents must be able to successfully complete all required task qualifications and supervisory training programs required.
Must possess knowledge of general business and management practices required.
All centers performing platelet apheresis procedures must have one of the following on staff (i.e., director or manager or supervisor position) who is responsible for the overall supervision and oversight of all center platelete apheresis collections: 1) RN license; or 2) MT (ASCP) with Hemapheresis Practitioner Certification.

Licenses/Certifications
None

Experience
Three years relevant experience required. To include:

• Two years supervisory experience (healthcare-related preferred).

Skills/Abilities
Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Must be able to maintain confidentiality.
Must have analytical, statistical, personal organization, and problem-solving skills.
Ability to work effectively with all levels of staff and management to provide consistent high levels of customer service.
Must have proficient computer skills.
Ability to think strategically and independently.
Effective oral and written communication skills.
Ability to establish priorities and follow through on projects, paying close attention to detail with minimal supervision.
Must have a participative management style, strong team development, and coaching skills.
Able to organize, prioritize, and execute a variable workload and multiple priorities.

Vitalant is an equal opportunity employer.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to accommodation@bloodsystems.org or call 1-844-220-2612 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

As an essential operation to the nation's healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community. With this in mind, Vitalant requires employees to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with the COVID-19 vaccination mandates of Vitalant and accordingly, will need to be vaccinated as of first date of employment unless approved exemption exists prior to start.

Please see the below information about applicant rights and our commitment to compliance:

EEO is the Law

EEO is the Law Supplement

Pay Transparency

e-Verify

All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.