What are the responsibilities and job description for the Phlebotomist - Customer Service position at Vitalant?
PRIMARY PURPOSE:
Under direct supervision, this position is responsible for performing all duties related to the efficient, safe, and compliant collection of blood and blood products. Works collaboratively as a member of the team and in alignment with the values of the organization.
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
REQUIREMENTS:
Knowledge/ Education: High School graduate or GED required.
License/ Certification: Valid in-state driver's license preferred.
Experience: Minimum one year work experience preferred.
Skills/Abilities
As an essential operation to the nation's healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community. With this in mind, Vitalant requires employees to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with the COVID-19 vaccination mandates of Vitalant and accordingly, will need to be vaccinated as of first date of employment unless approved exemption exists prior to start.
Under direct supervision, this position is responsible for performing all duties related to the efficient, safe, and compliant collection of blood and blood products. Works collaboratively as a member of the team and in alignment with the values of the organization.
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
- Maintains good attendance and punctuality per the absence policy.
- Performs all duties related to the collection and handling of blood and blood products (e.g., computerized medical screening, phlebotomy, load, set-up, tear down, pack blood, and daily quality control).
- Communicates all pertinent information effectively and timely. Brings issues to the attention of those in authority or leadership positions, as necessary.
- Works as part of a team to achieve daily team production goals.
- Assists and supports other team members, as required.
- Maintains clean and organized work area.
- Drives the company vehicle, as required.
- Maintains complete and accurate records.
- Demonstrates excellent communication skills in accordance with current customer service standards to represent a positive image for the company.
- Maintains and ensures equipment, vehicles, and facilities are in good working order.
- Maintains proficiency and certification for all tasks required by position.
- Performs all other duties, at the discretion of management, as assigned.
REQUIREMENTS:
Knowledge/ Education: High School graduate or GED required.
License/ Certification: Valid in-state driver's license preferred.
Experience: Minimum one year work experience preferred.
Skills/Abilities
- Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
- Must be able to maintain confidentiality.
- Effective oral and written communication skills.
- Must have proficient computer skills.
- Must be able to read and comprehend written procedures and instructions.
- Must be able to work flexible shifts.
- Must have good customer service and interpersonal skills.
- Ability to work in a team environment and participate as an active team member.
- Ability to travel, as required.
- EEO including disability and veterans
As an essential operation to the nation's healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community. With this in mind, Vitalant requires employees to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with the COVID-19 vaccination mandates of Vitalant and accordingly, will need to be vaccinated as of first date of employment unless approved exemption exists prior to start.
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