Job Posting for IT Support Specialist - End User Compute at Viterra
Job Summary:
The IT Support Specialist acts as the primary point of contact for Viterra’s end user community. They are responsible for assisting in the troubleshooting and maintenance of all end user devices and applications. The ideal candidate will perform both remote and in-person troubleshooting as needed, sharing an on-call rotation which provides 24/7/365 support. This individual will immediately play a key role in handling front line support of the telecom, audio/video conferencing, network, and server infrastructures, escalating issues as needed to our Tier 2/3 teams.
Essential Job Functions:
Answer phones as part of an incident management rotation providing assistance to end users as they report IT issues
Provide first-level break/fix support for end user devices such as PCs/laptops, virtual desktops, phones, printers, and conference room equipment, as well as their accompanying applications
Document all calls and requests within the ServiceNow platform
Work with third-party support and service vendors to ensure that the network, phones, and servers are operational, escalating to Tier 2/3 engineers when appropriate
Assist with 24/7/365 shared pager rotation, responding to and resolving production-down issues
Demonstrate a commitment to acquiring new skillsets and capabilities
Assist in maintaining appropriate patching and compliance levels as required for hardware and software through the use of tools such as SCCM
Image and deploy new workstations as part of a hardware lifecycle
Develop and maintain process documentation
Seek out opportunities to automate manual tasks
Qualifications/Education/Experience/Skills:
Strong presentation, communication, and facilitation skills (oral and written)
Strong customer service ethic
Experience working with cross-functional business initiatives involving varying levels of the organization, from end users to executive leadership
Must be self-motivated with an ability to initiate and follow through on multiple concurrent projects/tasks under minimal supervision with high attention to detail
1-year Service desk, IT support experience
Basic understanding of infrastructure services such as Active Directory, DNS, DHCP, DFS, Group Policy, and File/Print is required
Ability to document and effectively communicate complex technical subject matter
Preference for breadth of IT domains, technologies and roles: Office 365, General networking knowledge, Citrix desktop virtualization and application deliver, Working with remote locations and resources, Basic PC hardware configuration
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Application Question(s):
Are you legally authorized to work in the United States?
Are you comfortable working in an onsite setting?
Ability to Commute:
Omaha, NE 68102 (Preferred)
Ability to Relocate:
Omaha, NE 68102: Relocate before starting work (Required)
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the IT Support Specialist - End User Compute career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the IT Support Specialist - End User Compute.
Click the checkbox next to the jobs that you are interested in.