What are the responsibilities and job description for the Community Liaison II position at Vitra Health?
About the Role:
Our company is growing, and we believe that our team is the key to our success! The Community Liaison is an experienced, energetic, and motivated individual who's goal is to ensure qualified client’s access to Vitra Health’s various program through building relationships with referral sources, such as community agencies, insurance companies, mental health works, physicians, discharge planners, social workers, facility staff, and healthcare decision-makers. The Liaison works in collaboration with the Intake team and the Business Development team to achieve targeted referral goals. This position also collaborates with local community agencies to provide educational and cultural events to promote Vitra Health to the community at large.
Benefits and Perks:
- Health Insurance with a 75% employer contribution
- Dental and Vision Benefits
- Supplemental Benefits including; Life, Accident, Critical Illness and Disability Insurance
- 401K with a company match
- Generous Paid-Time-Off
- Competitive pay rate
- Wellness & Self Care Benefit
- Supportive team structure and company culture with a focus on work/life balance
- Upward career movement and growth
Responsibilities:
- Enroll eligible members in our various programs that are available to individuals who are clinically and insurance eligible
- Developing relationships with prospective clients by hosting and/or attending events to reach business goals
- Obtaining all performance goals (separate sheet attached)
- Able to hit safety net and/or quota requirements within 90 days of start date.
- Generate and follow-up with business development leads
- Build relationships with healthcare providers, day habilitation facilities, community health centers, community based organizations, public & private housing communities, etc.
- Developing key relationships with residential and other community-based organizations
- Provide translation services for our current and prospective clients
- Establish weekly, monthly, and quarterly in-field community outreach plans to build awareness, identify new strategies, and generate membership growth while meeting or exceeding benchmarks
- Providing data analytics of current sales and marketing efforts
- Participates in planning and implementation of outreach strategies and programs
- Leverage existing contacts and current partnerships
- Assist in development, implementation, relationship establishment, vertical integration and outreach of new programs
- Meeting monthly qualified referral goals within the assigned territory
- Help prospective and current residents with governmental assistance processes
- Assist in recruiting caregiver’s in your local region
- 100% compliance with completion of all required certifications, licensing, continued education, policy acknowledgement and work plan documents within dates of completion requirements
- Hitting and surpassing monthly obtainable goals consistently by traveling to residential buildings, networking events, fairs, primary care practices, facilities and other marketing events to promote the exquisite care that Vitra Health provides
- Conducting on-site visits with prospective and current clients
- Updating intake and CRM software as needed
- Attending status and strategy meetings as required
- Any other tasks as assigned by management
Education/ Experience:
- 3 Years in sales with a proven success track record and relevant established professional relationships
- Able to work independently & willing to work 100% in the Field
- Experience utilizing technology including Google Suite, Microsoft Suite, HubSpot and Salesforce preferred
- Bilingual in English and secondary language preferred
- Must be willing to work some nights and weekends
- Previous experience in home health care or other branch of health care preferred
About Us:
Vitra Health is a Home Health Care, Skilled Nursing, and Adult Day Health organization that specializes in care management of adults and seniors. We are a rapidly growing company which was started to improve access to quality home health care services. We rate ourselves solely by the quality of care we provide our clients. We realize that our clients are someone’s parent, grandparent, child, friend, or neighbor – we pride ourselves on never taking this fact for granted.