What are the responsibilities and job description for the Account Manager position at Vivino Group?
We are looking for an Account Manager to create long-term, trusting relationships with our customers.
The Account Manager’s role:
- Oversee a portfolio of assigned customers
- Develop new business from existing clients and actively seek new sales opportunities.
- Develop strong relationships with customers, connecting with key business Executives and stakeholders and preparing sales reports
- Account Managers answer client questions and identify new business opportunities among existing customers.
- In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.
- This position may require occasional travel.
If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you!!
Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve said quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Job Type: Full-time
Pay: $32,637.00 - $108,081.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Commission pay
Ability to commute/relocate:
- Lynchburg, VA 24503: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Work Location: One location