What are the responsibilities and job description for the Customer service specialist position at Vivint?
Job Description
Welcome to the intersection of energy and home services At NRG, we’re driven by the idea of a smarter, cleaner, more connected future and the possibilities that will bring to the world and to the 7.
3 million customers we serve.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services.
We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
More information is available at or . Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected.
We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.
Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success.
Throughout your employment, you will receive continual educationonpolicies, procedures, and soft skills.
Who We are Looking For :
We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.
Training : Paid, In-person Training 8am-4 : 30pm Monday - Friday
Starting Rate : $16.75 / hr Commissions
We want you to grow with us! Potential to make up to $18.25 / hr within your first year.
Job responsibilities :
Deescalate customers and find resolutions for complex issues
Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG,andcustomer referral programs.
Disclaimer : You will not be required to sell insurance)
Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
What will make you successful :
Ability to thrive in a competitive sales environment
A high degree of resiliency and bounce-back while solving customer concerns.
Strategic minded, Self-Motivated, and consistently excellent
Ability to adapt quickly and be coachable
De-escalation skills
Passion for providing quality customer service
Verbal and written communication skills
Computer Savvy (Ex. 40 WPM, ability to navigate different / new software).
Well-versed in smart home technology and the products that we offer
Minimum Requirements :
Must be able to reliably commute to our Lindon, UT office
Must be at least 18 years old
Must be available to attend 3 full weeks of paid training & commit to 6 months in the department
Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
Learn about the and why it’s a great place to grow your career!
Here are some highlighted perks you should ask us about :
- Daily lunch and drinks on site
- Employee / Friends / Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical / dental / vision / life coverage & 24 / 7 Medical Hotline
- 401(k) Employer Match
- Employee Resource Groups
WORKING CONDITIONS :
Last updated : 2024-10-02
Salary : $17 - $18
