What are the responsibilities and job description for the SOS Agent position at Vivint?
Job Description
Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.
Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
The Role
SOS is a direct-to-home (DTH) sales support team that handles calls, texts, and emails to assist with post-activation questions or concerns from our sales representative on their accounts sold.
What You Will Be Working On
You will be working with our sales representative to quickly resolve questions or concerns on their account from them or their customers.
Who You Will Work With
You will be working with our DTH sales representative, their customers, and internal corporate teams to resolve presented issues or answer questions.
Job Responsibilities
What we’re looking for:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Safety
We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.
Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
The Role
SOS is a direct-to-home (DTH) sales support team that handles calls, texts, and emails to assist with post-activation questions or concerns from our sales representative on their accounts sold.
What You Will Be Working On
You will be working with our sales representative to quickly resolve questions or concerns on their account from them or their customers.
Who You Will Work With
You will be working with our DTH sales representative, their customers, and internal corporate teams to resolve presented issues or answer questions.
Job Responsibilities
What we’re looking for:
- Quickly resolve customer concerns presented by sales representatives via calls, texts, or emails with a high level of customer service
- Regular follow-up on issues if not resolved in one interaction
- Help to promote a trusted partnership with our DTH sales representative and advocate for them and the customer when necessary
- Proficient communication skills (verbal and written)
- Friendly disposition – White glove customer service
- Excellent problem-solving skills to determine the best plan of action
- Must be able to multitask while using different internal programs
- Ability to adapt to system/process changes quickly while retaining new information
- Knowledge of Microsoft Office applications (Teams, Outlook, Excel, etc.)
- Knowledge of Salesforce is preferred, but not necessarily required.
- High School Graduate, GED, or equivalent
- Must be at least 18 years of age
- Ability to pass a background check
- Be able to type a minimum of 35 wpm
- If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write-up (behavioral, attendance, etc.)
- Been in the current position for a minimum of 90 days.
- Free daily lunch and drinks on-site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) Employer Match
- Employee Resource Groups
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Safety
We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
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