LEAD SERVICE COORDINATOR - SHERIDAN

Job Details

Job Location

SSVF HVRP Sheridan - Sheridan, WY

Position Type

Full-time

Education Level

4 Year Degree

Travel Percentage

Up to 50%

Job Shift

Day

Description

Lead Coordinator of Supportive Services for Veteran Families (SSVF)

Classification: Exempt

Reports to: SSVF Program Manager

Date: February 2023

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

Job Description

Summary/Objective

The Supportive Services for Veteran Families (SSVF) Lead Coordinator is responsible for providing best practices in case management and review/approve eligibility to assist low-income Veteran families who are homeless or at risk of homelessness to regain stability in permanent housing after experiencing a housing crisis and homelessness.

Essential Functions

• Conduct outreach activities in respective communities to identify Veterans who qualify for the SSVF program and foster community participation
• Provide best practices in case management to help qualified Veterans obtain immediate housing and achieve long-term stability including data entry where necessary
• Cultivate productive relationships with the appropriate community resources to ensure referrals and wrap-around services for Veterans
• Provide support and approval for Veteran enrollments, recertifications and transferring to Shallow Subsidies to ensure grant compliance and Veteran success
• Ensure ongoing education of programmatic changes through online SSVF training and SSVF program guide updates.
  
  
  

Competencies

• Crisis management
• Ability to work with multiple staff, clients, and agencies
• Able to meet tight deadlines under pressure
• Organization skills
• Ability to work both independently and as part of a team
• Effective oral and written communication skills
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
  
  
  

Supervisory Responsibility

This position has no direct supervisory responsibilities; but provides program approvals.

Work Environment

This job operates in an office environment and a mobile-office setting when traveling to meet Veterans' needs and perform outreach activities.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. This position typically makes use of office and personal communication equipment.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Traveling to various communities to perform Veterans outreach actions will be necessary with this position. Travel will also be required for training.

Required Education, Experience, Or Eligibility Qualifications

Associate's Degree with a minimum of two years of case management experience or closely related experience

Or -

High School diploma or equivalent and a minimum of four years of case management experience or closely related field experience

Valid driver's license

Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems

Preferred Education And Experience

Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.