Night Auditor

Job Summary:
The Night Auditor at voco the Cadence is a crucial member of the hotel team responsible for providing exceptional guest service and ensuring a positive and memorable experience for hotel guests. This individual will handle all guest interactions and inquiries, assist with check-ins and check-outs, and provide general assistance and support to guests during their stay. The Night Auditor will also work closely with other hotel departments to ensure seamless coordination of guest services. As a Night Auditor, you will be responsible for accurately balancing and reconciling the hotel's daily transactions and assisting our guests with any inquiries or concerns during the overnight hours.

Compensation & Benefits:
This is a full-time hourly position in the hospitality/restaurant industry, offering a competitive compensation package of $15.50 to $17 per hour. Employees will be paid on a weekly basis and will also be eligible for various benefits including healthcare, paid time off, and hotel discounts at IHG hotels worldwide. 

Responsibilities:

• Conducts nightly audit and reconciles all accounts to ensure accuracy and completeness of financial transactions
• Handles all cash, check, and credit card transactions during the overnight hours
• Assists guests with check-ins and check-outs, as well as any inquiries or requests they may have during their stay
• Communicates with other hotel departments to ensure a smooth and seamless guest experience
• Handles any guest complaints or concerns with professionalism and efficiency
• Monitors the hotel's security cameras and takes action if any issues arise
• Completes daily reports and distributes them to the appropriate departments
• Performs other duties as assigned by the Front Office Manager or General Manage

Requirements:

• High school diploma or equivalent required; Bachelor's degree in hospitality or related field preferred
• Previous experience in a customer service or hospitality role preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work flexible schedules including evenings, weekends, and holidays
• Proficient computer skills, including experience with hotel reservation systems
• High school diploma or equivalent require
• Some college coursework in hospitality or accounting preferred
• Previous experience in a similar role preferred
• Strong mathematical and computer skills required
• Familiarity with Opera PMS system is a plus
• Must be able to work overnight shifts and weekends
• Excellent customer service and communication skills
• Detail-oriented and able to work efficiently under minimal supervision
• Fluency in English; additional language skills a plus
• Ability to maintain confidentiality and handle sensitive information with discretion
• Must be able to stand and walk for long periods of time and lift up to 25 pounds

EEOC Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law