Job Posting for Parts Consultant at Volkswagen of South Charlotte
Volkswagen of South Charlotte is the Top Rated VW dealership serving Charlotte & The Carolina's. Our dealership is rated #1 in customer satisfaction with a state of the art service department. Volkswagen of South Charlotte believes that its strength, continued success, future growth and profitability depend on building trusting relationships with our employees, customers and industry partners.
Individual and organizational pride are critical elements of our future. Our people make all the difference. This belief fosters a commitment to provide opportunities for growth and new challenges for our employees so they may achieve professional development and personal fulfillment. Working with our local communities, we help and support those people and organizations whose fulfillment enhances their quality of life as it does our own. This individual will possess excellent communication & customer service skills and maintain a professional image.
Come join an award winning dealership!
Responsibilities:
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
Answers phone calls, providing price quotes and other information
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
Pulls and fills orders from stock
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
Locates out-of-stock parts from outside source and submits an emergency order, if necessary
Notifies all necessary parties when special ordered parts have been received
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number
Follows up on back-ordered parts and replenishes assigned inventory daily
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
Assists outside sales representatives with their order
Makes sure all internal requests for parts are billed on service repair order
Requirements:
Excellent communication and customer service skills, and able to maintain a professional image and demeanor
Diligent & conscientious
Ability to multi-task in a fast paced environment
Willing and able to pass a drug and background test
Valid Drivers License
Benefits:
Health insurance at group rate
Dental
Life Insurance
401k with match
Opportunity for growth, typically promote from within
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Parts Consultant career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Parts Consultant.
Click the checkbox next to the jobs that you are interested in.