Manager, Program Services

Description

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maude Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.  

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts (DEI), we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

The Program Services Manager oversees the provision of services, support, and advocacy for residents of the Residential Re-entry Center (RRC). These services include, but are not limited to, identifying and linking residents to community resources, coordinating of transportation, connecting/reconnecting with positive support networks, and preparing residents to re-enter the community. The Program Services Manager oversees a team of up to ten case managers.

RESPONSIBILITIES

• Create and maintain direct reports’ staffing schedule
• Track and monitor counts of resident transportation funds
• Develop onboarding schedule and directly oversee new case manager training
• Document weekly staff supervision
• Order tickets/tokens, as needed, for residents commuting
• Complete required weekly, monthly, and quarterly reports
• Participate in weekly facility walkthrough
• Perform regular audits of the documentation
• Ensure compliance with VOAC policies and procedures, and Federal Bureau of Prisons.
• Review case files to ensure on-going audit-ready status.
• Organize, schedule, host (may delegate to Senior Case Manager), and notify appropriate parties (BOP, USPO, CTS) of weekly Program Review Team Meetings (PRT)
• Drive on company business and/or transport clients as required.
• Participate in the provision of pre-service and in-service training for staff as directed.
• Participate in 40 hours of annual training as mandated by VOAC, Federal Bureau of Prisons and ACA. New candidates must complete 120 hours of employment within the first year of employment.
• Maintain and demonstrate working knowledge of VOAC policies, procedures and operational procedures, as well as contractual obligations established by Federal Bureau of Prisons and ACA standards.
• Attend staff meetings and other VOAC work-related meetings and functions.
• Assist in ensuring the facility's compliance with the American Correctional Associations standards for accreditation.
• Represent the program to the public, community agencies, and funding sources, professionally and appropriately.
• Perform other duties as assigned.

EFFECT ON END RESULT

• Maintains and improves resident programs and services.
• Enhances resident participation in the program and its services such that their individual needs can be met.
• Implements successful release planning to ensure residents smooth transition to community life.
• Facilitates and monitor resident’s participation and successful completion of the program.
• Assists in the operation of the facility to meet program goals and objectives appropriate to the needs of the residents and the requirements of the Federal Bureau of Prisons and American Correctional Association
• Represents the organization well by participating actively in the community and with stakeholders, as an expert in the field.
• Ensures that all case notes meet quality standards.
• Ensures that all VOACC policies and procedures are met and remain in compliance.
• Ensures services are provided by staff who are trained and competent to perform assigned duties.

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

REQUIREMENTS

• At least three years of professional experience in a management role, ideally in a correctional facility.
• At least two years employment experience in human services, corrections, or community- based services provision with various populations is required.
• Bachelor’s Degree required in human services, criminal justice, social work, or other related field. Master’s degree preferred.
• Strong attention to detail and the ability to manage multiple projects at a time.
• Persuasive and passionate communicator with excellent interpersonal skills.
• Experience with community corrections services is preferred.
• Ability to develop effective working relationships with residents, staff and community partners are also required.
• Strong organization skills, problem-solving skills and judgment are desired.
• Preference will be given to those with proven record keeping, report writing skills and other case management skills.
• Excellent written and verbal communication skills
• Experience with Microsoft Suite (Power-point, Excel, Word etc.)
• Bilingual in any language a plus