What are the responsibilities and job description for the IT Support Technician position at vortalsoft?
Applicants must be vaccinated against covid .
Skills on building/imaging laptops and shipping them to the users.
- Minimum 2 years of experience providing IT support services required, end user support experience preferred
- Experience in factory/manufacturing environment desirable
- Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
- Basic understanding of SCCM client troubleshooting
- Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
- Knowledge Windows OS and related configuration.
- Knowledge of Servers, Switches, Routers, and Data Center related HW
- Basic knowledge of Backup technologies
- Ability to work in a team-oriented multi tower and vendor environments.
- Ability to multitask and prioritize work
- Ability to adapt to new processes and procedures
- Ability to work in a fast-paced environment
- Ability to handle and safeguard confidential information
- Excellent oral and written communication skills
- Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction
- Ability to convey technical issues and material to non-technical end users and managers
- Must have excellent customer service skills
Job Types: Full-time, Contract
Salary: Up to $31.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location
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