International Account Representative

Overview

The International CSR is chiefly responsible for providing full-cycle, exceptional customer service to dedicated international accounts in a fast-paced and exciting environment.

Responsibilities

• Generate new and repeat international sales by providing product and technical information in a timely manner
• Determine international customer requirements and expectations in order to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Accurately process customer transactions such as orders, quotes or returns
• Provide accurate information regarding availability of items
• Manage portfolio of assigned accounts and international sales representatives
• Monitor accounts orders, returns, and service calls to ensure timely delivery/resolution
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Manage time effectively, meet personal goals and work effectively with members in other departments
• Work closely with freight forwarders to facilitate the movement of outbound international shipments
• Follow company policies and procedures
• Present a professional image at all times to customers and vendors
• Handle letters of credit and other payment choices
• Accomplish all tasks as appropriately assigned or requested

Qualifications

• Bachelors degree in a business related field strongly preferred
• High School Diploma or GED is required
• 5 years’ experience in customer service, hospitality a plus
• Proficient with MS Office applications and CRM applications
• Outstanding customer relations skills
• Knowledge of international shipping documentation and international transportation regulations
• Knowledge of import/export transportation economics
• Ability to prioritize and complete tasks efficiently
• Understand the financial and operational responsibilities of both the buyer and seller
• Meticulous attention to details; commitment to producing quality product
• Excellent oral and written communication skills
• Ability to work well under stress
• Ability to interact and communicate with individuals at all levels of the organization

Work Environment and Physical Demands

The International Account Representative role operates in a professional office setting.  This role routinely uses standard office equipment such as computers, phones, and photocopiers.  The employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear.  This position requires the ability to occasionally lift and/or exert force, up to 10 pounds.  The noise level in the work environment is generally quiet to moderate.  The visual acuity requirements include close vision

While performing the duties of this job, the employee is not exposed to weather conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

Position Type/ Work Schedule

This is a full-time position; typical days and hours of work are Monday through Friday, 8:00am to 5:00pm. Occasional overtime may be required outside of typical days and hours of work, including Saturday and Sunday.   

Travel requirements do not exist for this position.

There are no supervisory responsibilities associated with this role.

Equal Employment Opportunity

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status