Manager

Plan, organize, prioritize, and monitor workflow of various units as defined by the Lab Director. Ensure internal and external customer expectations are met and exceeded. Manage, train, and evaluate staff to achieve and maintain unit standards. Assign, distribute, and monitor the work of all assigned units to ensure consistent, accurate, and timely processing of lens orders and adherence to department standards Analyze and report on operational methods, processes, equipment, and facilities in light of current operational needs and future strategic objectives Develop unit budget and monitor unit expenses to ensure unit costs are within established levels Develop, maintain, and monitor unit standards, processes, and procedures to ensure efficient, accurate, and measurable processing Ensure achievement of unit service and production goals Ensure effective communications are maintained within the unit and externally. Where appropriate inform employees as to plans and progress; conduct employee discussion sessions at regular intervals Coordinate with other units/departments to facilitate special requests, resolve workflow or production issues Monitor performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews Participate in the hiring and interviewing process for open positions within the unit ensuring that the most qualified candidates are selected Develop and implement approved training plans to ensure employees receive appropriate information and instruction Other duties as assigned Job Specifications Typically has the following skills or abilities: Bachelor’s degree in related field or equivalent experience Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports In-depth understanding of order processing and customer service operations Excellent verbal and written communication skills to develop and communicate procedures and plans and to communicate with business clients and staff Proven problem-solving skills Ability to analyze and modify work processes Ability to regularly exercise discretion and independent judgment in the performance of job duties #LI-ONSITE #LI-OPTICS Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $70,000.00 - $125,000.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. Why VSP Vision? When you become a VSPeep, you join a group of thinkers, doers, adventurers, risk-takers, and boundary pushers who think outside the peripheral to develop products, programs, and services that help create a world where everyone can bring their best vision to life. Our goal to be a diverse, equitable, and inclusive company isn't a fixed destination but rather a constant endeavor to learn, grow, and drive positive change. We strive continually to enhance the lives of each of our employees, members, stakeholders, and communities. Join the power of our purpose and check out job opportunities with VSP Vision and its strategic businesses, including: VSP Vision Care, Marchon Eyewear, Altair Eyewear, VSP Optics, Eyefinity EHR, VSP Retail, VSP Ventures, and Eyes of Hope (our charitable giving platform).

Salary : $70,000 - $125,000