IT Helpdesk/Desktop Support (locals preferred)

Job Title

IT Helpdesk/Desktop Specialist

Location:

Boise, ID 83714

Duration

6 months plus

Short Description

Knowledgeable on the usage and support of a variety of personal computer platforms or technical architectures. This position will function as an ITD Helpdesk/desktop Analyst.

Complete Description

The Specialist is knowledgeable on the usage and support of a variety of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will install and configure system hardware, software, printers and verify network connectivity. The individual shall perform advanced troubleshooting and vendor technical liaison functions. The individual shall design and implement trouble shooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures. The Specialists are responsible for collaborating with Technical Architecture Specialist, Functional Architects, Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platform.

Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment. Make recommendations on functional and technical improvements to the environment. Participate in performance and volume analysis and design. Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application. Provide accurate and complete answers to general use and environment questions in a timely manner. Serve as the point of contact for technology support and services. Serve as the point of integration between the business functions of the department and the technology requirements of the department. Provide desktop computer support.

Serve as a point of contact for communication and coordination of service outages. Understand the installation of software patches and upgrades. Provide input to training and/or documentation materials regarding latest technical and functional design changes. Ensure that all work is documented for future reference. Follow quality standards.

Proactively address customer needs. Communicate accurate and useful status updates. Investigate user problems, identify their source, determine possible solutions, test and implement solutions. Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment. Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.

Ability to work in a team environment. Strong communication skills; both written and spoken.

RELEVANT WORK EXPERIENCE: 2 to 8 yrs.