What are the responsibilities and job description for the End User Support Specialist position at VTech?
On-site work - Baton Rouge, Louisiana 70802.
Contractor personnel will work primarily on-site at various State office buildings located in Baton Rouge Louisiana.
Contractor personnel will also work at State remote facilities outside of Baton Rouge, Louisiana but within the State of Louisiana. State remote locations could include the following cities; New Orleans, Hammond, Lafayette, Lake Charles, Alexandria, Shreveport, and Monroe.
The scope of the proposed services will include the following:
- Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Experience and expertise in the following areas are mandatory:
- Customer Service Skills
- Windows Imaging and Driver Management
- User Profile analysis and migration
Job Types: Full-time, Contract, Temporary
Salary: From $23.00 per hour
Schedule:
- 8 hour shift
Experience:
- Field support: 1 year (Preferred)
- Windows Imaging and Driver Management: 1 year (Preferred)
- Active Directory: 1 year (Preferred)
Work Location: On the road
Speak with the employer
91 9084558396